Carlos Salas

Experience

• 

  Physicians Group of South Florida

  Dec 2014 - Oct 2015

  Front Desk-Patient Service Representative

  -Greet patients and visitors in a prompt, courteous and helpful manner-Verify demographic and insurance information and update as necessary-Schedule follow-up appointments upon check out-Calculate correct patient responsibility and collect current as well as prior balance from patients-Prepare and verify daily deposit-Verify current information for upcoming appointments-Confirm patient appointments

• 

  CareCloud

  Nov 2015 - Jan 2023

  Key Responsibilities:Quality Assurance Leadership: Develop and implement comprehensive QA strategies that address the unique complexities of inpatient EHR systems, including patient data security, clinical workflows, and regulatory requirements.Cross-Functional Collaboration: Partner with product, development, and clinical teams to align quality goals with user needs, ensuring that all features and updates are thoroughly tested and optimized for the inpatient environment.Test Strategy & Automation: Design and manage a robust testing framework, leveraging automated and manual testing to achieve high coverage, reduce testing cycles, and quickly identify potential risks and issues.Regulatory Compliance & Standards: Ensure software quality aligns with healthcare standards (e.g., HL7, HIPAA) and complies with regulatory bodies such as CMS, supporting our clients' trust in secure and compliant healthcare solutions.Team Development & Mentorship: Lead and mentor a team of QA engineers, fostering a collaborative environment focused on continuous improvement, best practices, and skills development. This is with both State side and off-shore team members. Show less As a QA Lead, I oversee a team of 15+ onsite and remote QA engineers, ensuring the seamless operation of our quality assurance processes across multiple projects and releases. I focus on balancing workloads, fostering team growth, and implementing effective QA methodologies to maintain the highest product standards.Key Responsibilities:Team Leadership & Management: Lead and mentor a team of QA engineers by managing hiring, conducting 1:1s, tracking KPIs, overseeing PTO, and running monthly team meetings to ensure productivity and growth.Scrum & Change Management: Facilitate Scrum of Scrums and Change Advisory Board (CAB) meetings, coordinating closely with stakeholders to align QA efforts with project timelines and changes.Release Coordination: Work with the Director of Engineering to synchronize QA tasks with release schedules, ensuring all release-ready tickets are tracked across environments and meeting quality benchmarks.UAT & Cross-Department Collaboration: Lead User Acceptance Testing (UAT) efforts across departments, ensuring stakeholder feedback and real-world scenarios are accounted for in QA processes.High-Impact Project Testing: Conduct and oversee testing for critical projects, including ONC and SureScripts certification, ensuring compliance and quality in high-stakes deliverables.Atlassian Administration: Serve as an Atlassian Admin user, managing permissions, roles, fields, and projects to optimize workflows within the QA team.Key Achievements:Optimized workload distribution within the QA team, resulting in improved efficiency and faster delivery cycles.Successfully led UAT initiatives that increased cross-departmental engagement and improved product quality based on user feedback.Played a pivotal role in achieving ONC and SureScripts certification, enhancing product credibility and market readiness. Show less As a QA Engineer, I play a key role in ensuring the quality and reliability of our Charts application, supporting features critical to patient care and operational efficiency. My responsibilities cover a wide array of functionalities, including ePrescribing (controlled and non-controlled medications), direct messaging integration (UpDox), API validation, patient chart details (vitals, diagnoses, procedure codes), and billing and collections processes (CMS-1500/HCFA forms, EDI remittances, and payer coordination).Key Responsibilities:Quality Assurance Strategy: Define, develop, and implement a comprehensive QA strategy covering all stages of product development to ensure high standards for quality and compliance.Collaborative Testing Documentation: Work closely with the Product Development team to document all test plans, test cases, and QA processes, providing a clear framework for consistent testing practices.Automation Strategy: Identify and prioritize system components for automation based on business needs and automation's potential impact, optimizing testing efficiency and effectiveness.Process Improvement: Contribute to continuous improvement efforts by designing test strategies and developing or procuring tools that enhance deliverable quality and maximize automation's value within the organization.Comprehensive Testing Execution: Conduct various testing types, including functional, regression, smoke, and sanity testing, to ensure that each feature functions correctly and reliably.Key Achievements:Supported seamless integration of key functionalities such as ePrescribing and EDI remittances, improving the application's utility for both providers and billing operations.Collaborated in the documentation of clear, actionable test plans and cases, contributing to a more streamlined and effective QA process. Show less As a Tier 1 Support Specialist, I do everything in my power to delight our clients, judging the success of my day by whether I helped make others’ lives easier, more productive and more enjoyable. As a fast paced start-up company with entrepreneurial spirit, I am collaborative by default, actively engaging with others to achieve the best results as a team. As a Tier 1 Support Specialist, my daily responsibilities include, but are not limited to:- Provide amazing customer and problem solving support to clients via multiple communication channels (phone, email, and chat) while utilizing the Salesforce system.- Provide follow-up to client reported issues, managing client expectations. - Provide troubleshooting of software and hardware relevant to system usage. - Provide effective system and navigation training to current and on-boarding clients. - Assist with the implementation of on-boarding clients. - Assist with user acceptance testing (UAT) and data correction projects. - Create product training and client essentials guides to share across our Campus webpage.- Keeping up with and communicating healthcare industry standards and providing understanding to Meaningful Use, CQM, PQRS, MACRA: APM/MIPS.- Keeping up with and promoting HIPAA compliance in the workplace. Show less

  • Quality Assurance Manager

    Sept 2021 - Jan 2023

  • Lead QA Engineer

    Dec 2018 - Sept 2021

  • Quality Assurance Engineer

    Dec 2017 - Nov 2018

  • Tier 1 Support

    Nov 2015 - Dec 2017
• 

  Homecare Homebase

  Jan 2023 - now

  Product Owner - EHR

  As a Product Owner in the home health and hospice sector, I lead product strategy and development to drive impactful healthcare solutions that empower providers and enhance patient care. In this role, I am responsible for translating complex healthcare needs into innovative digital solutions that streamline operations, ensure compliance, and elevate patient outcomes.Key Responsibilities:- Product Vision & Strategy: Define and maintain a product roadmap aligned with business goals, healthcare regulations, and industry standards to meet the specific needs of home health and hospice providers.- Stakeholder Collaboration: Engage with cross-functional teams, including clinical experts, operations, and IT, to understand user needs and prioritize product features that maximize value for both patients and caregivers.- Agile Development: Manage and refine the product backlog, ensuring user stories are clear and actionable for the development team to maintain continuous delivery within agile workflows.- Data-Driven Decision Making: Leverage data insights and user feedback to inform product enhancements, improving patient care delivery and operational efficiency.- Compliance & Risk Management: Ensure that all product features comply with healthcare regulations such as HIPAA, addressing security, privacy, and risk management to maintain trust and regulatory alignment with CMS.- User Training & Support: Lead product onboarding and training for healthcare professionals, providing resources and support to optimize product adoption and use. Show less