Stuart Foster

Experience

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  American Express

  Aug 2003 - Jul 2006

  Customer Services Centre ("CSC") Representative / Save a Card Member ("SAC") Representative

  Working for the UK cardmember CSC then moving to the UK Marketing Department as a SAC Representative providing customer service support and retaining cardmembers who wish to close their American Express Card accounts. The environment was a dynamic, high volume, inbound and outbound call centre.Duties/responsibilities:• Educating cardholders about the benefits and features of American Express products• Tailoring retention offers to cardmember profile and needs• Investigating and resolving problems and broken processes via internal departments and external offices and feeding back key issues to management• Re-engaging cardmembers, promoting brand loyalty and encouraging spend• Day to day servicing of card member accounts, including advising on balance and transaction information, performing card replacements and routing to internal teams such as Credit Control, Fraud and Disputes, where appropriate Show less

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  John Charcol

  Jul 2006 - Sept 2008

  Mortgage Adviser

  Working for Charcol, the telephone based mortgage service of John Charcol, selling and advising on residential and buy to let mortgage and ancillary products from the whole of the market.Duties/responsibilities:• Interviewing clients to establis their needs though a detailed a thorough fact find• Analysing the market and selecting the best product using a variety of sources and systems• Cross selling protection, legal and related products and services• Managing mortgage applications through to completion, liaising and negotiating with underwriters and surveyors to resolve snagging issues• Seeking referrals and following up on rate roll offs Show less

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  Finance Finder UK Limited

  Sept 2008 - Dec 2008

  Mortgage Adviser

  Working for a small mortgage brokerage selling and advising on mortgage and ancillary products from the whole of the market. My duties and responsibilities were essentially the same as they were at my previous employer Charcol.

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  Legal & General

  Jan 2009 - Apr 2010

  Customer Consultant

  Working in the IFA Contact Centre providing telephone based and written assistance to Independent Financial Advisers (“IFAs”) and internal representatives on a broad range of Legal & General pension and investment products.Duties/responsibilities:• Day to day liaison with IFAs • Producing pension illustrations and quotations• Collating and sending policy information via mutiple communication channels• Monitoring and routing incoming work to the appropriate departments• Liaising with other departments to complete client requests• Training team members on specialist products and processes Show less

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  State Street

  May 2010 - Sept 2019

  Client Compliance TeamKey Responsibilities:Compliance monitoring reviews relating to Guernsey Investment Licensed entities, authorised and registered (closed and open ended) funds, including the completion of periodic monitoring reviews. The provision of regular reports to senior management and to client boards and ensuring that findings identified are tracked and addressed by the relevant business area.Assisting with the development/adoption of client compliance monitoring plans and procedures, training modules to reflect changes in regulatory requirements, risk factors and internal policies and procedures.Pro-actively participating in training programs on compliance and business related matters as required.Identifying areas of risk and/or inefficiencies and recommending best practice.Involvement in team projects in relation to changes to regulatory requirements for regulated client entities; functioning as a project lead or primary consultant on large projects with technical components.As part of the review function, being responsible for identifying unusual or potentially suspicious transaction activity and escalating in accordance with corporate policy and guidelines detailed in relevant operating procedures.Working with and maintaining good relationships with management, administration teams and other departments as part of the review function.Maintenance of all job specific registers/logs including but not limited to regulatory correspondence, outstanding monitoring findings and breaches and complaints registers.Liaison with internal and external auditors for provision of information as appropriate.Assist with preparation of monthly and ad-hoc management reporting as required.Maintenance of spreadsheets and forms to manage regulatory/control requirements and databases.Liaison with the Guernsey Financial Services Commission (where required) to seek advice and report information. Show less Client Services TeamKey Responsibilities:Existing clients negotiation and salesAssisting with negotiating fees, scope of service, contracts and ongoing sales with existing clients in conjunction with revenue and growth targetsNew Business Proposals / RFPsLiaising and assist with sales and product teams in the completion of requests for proposals (RFPs) of new and new existing businessCross SellingAssist with promotion of new products and services to clients. Researching State Street products and set up and attend demonstrations with subject matters expertsNew Business Take On Co-ordinationAssist with other internal support teams in coordinating client due diligence, adhering to client deal team processes, including client risk assessments and general on-boarding of clients with shared services. Due diligence assessments and creation of GFSC application packs for regulated entities.Build Relationships (Internal/External)Assisting with attendance at client meetings and serving on internal committees/boards; assessing client satisfaction and undertake client service reviews; work initiation, client and internal team interactions; client service level performance (SLP) oversight monitoring and review. Show less Client Operations / Company SecretarialKey Responsibilities:• Maintenance of corporate records, obtaining and maintaining investor details• Arranging, attending and accurately minuting board, member and other client meetings• Drafting, circulating and filing various types of company resolution• Ensuring entities satisfy statutory and regulatory requirements• Issuing drawdown notices and distribution statements• Arranging stock transfers and issuing statements of holdings• Liaising with other departments and external bodies to complete internal and client tasks Show less

  • Client Compliance Officer

    Sept 2016 - Sept 2019

  • Senior Associate

    Sept 2013 - Sept 2016

  • Associate

    May 2010 - Sept 2013
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  TMF Group

  Sept 2019 - Apr 2022

  Client Compliance Officer, Client MLRO and Client MLCO

  • Head of Compliance & Financial Crime (Guernsey)

    Oct 2021 - Apr 2022

  • Compliance Manager

    Sept 2019 - Oct 2021
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  Alter Domus

  Apr 2022 - now

  Head of Client Regulatory Compliance, Guernsey