Mohammad Hassan

Experience

• 

  Chegg Inc.

  Sept 2019 - Jun 2022

  Subject Matter Expert

  Provide best quality Textbook solutionsQuality Check for the content which is received from the Managed Network ExpertUse Statistical techniques for hypothesis testing to validate data interpretation proposed solutions to improve system efficiencies

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  Transcosmos, Fossil company department

  Jan 2022 - Jun 2022

  Customer Care Specialist

  • Responding to customers inquiries and concerns through email, phone and live chat• Resolving customers complaints and issues in a timely and professional manner• Providing product information and recommendations to customers• Updating customers account information and order status• Collaborating with other departments such as inventory and shipping to ensure customer satisfaction• Analyzing customers feedback and making recommendations for improvements in customer service processes Show less

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  Schneider Electric

  Jul 2022 - Jul 2023

  Demand and supply planning

  Supporting effectively the daily, weekly and monthly, demand and supply planning tasks using tools such as Excel, SAP ERP, Tableau & Internal Schneider tools.Data mining & statistical analysis, root cause analysis (OTD, Back Order Lines, Order Intake)Assist with sales order forecast and demand planning report to manager and global planning leaderSupport the replenishment backlog (creation and rescheduling of the manufacturing and purchase orders)

• 

  Samsung SDI Hungary

  May 2024 - now

  Logistics and Automation Specialist

  • Monitor logistics activities to ensure AGVs operate efficiently• Conduct regular maintenance checks on AGVs to prevent technical issues and maintain smooth logistics flow• Develop and implement strategies to optimize AGV routes, reduce errors and increase efficiency