Shirley W.

Experience

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  Chase Bank, Houston TX

  Jan 1991 - Dec 1997

  IS Auditor
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  HP

  Dec 1997 - Jun 2015

  Client: United AirlinesManaged an 8-person staff, supporting the daily activities of a Human Capital Management (Payroll) application , conversion efforts and decommission projects with a $100,000 dollar monthly operating budget. Position reported to Delivery Leader Manager and Service Level Manager. • Absorbed project management responsibilities during final year of project contractual agreement of a global team and approximately 5,000 configuration items averting interruption in team’s performance, client delivery, and cost for additional project management staffing.• Assigned project teams based on skill sets and knowledge maximizing delivery success rates between 95 to 100%. • Timely management and forecasting of monthly resource availabilities contributed to approximately 15% annual saving for HP regarding Service Level Agreements (SLA). • Timely facilitation of communication to clients, venders and internal interfaces during 24/7 support for root cause and resolution analysis resulted in 99% adherence to SLA output requirements.• Oversaw Year End-W2, Benefit Open Enrollment and Application Bulletin Upgrade projects resulting 99.9% on time delivery and accuracy mitigating spikes in customer service calls and non compliance penalties to clients. • Managed the successful collaboration with a client on detail requirements, estimates, and schedules to provide baseline conversion data from a Human Capital Management mainframe application earning team recognitions from HP and client’s executive levels as support for continued business relationships on future projects. • Developed and executed an application decommission plan saving HP approximately $20,000.00 annually .• Executed and appraised project health check results per CMMI3 standards. Show less Client: Continental/United AirlinesSupported global team as Subject Matter Expert (SME) on a vendor supported mainframe Payroll/Personnel Application (INFOR) with direct report to Project Manager and Delivery Manager..• Designed, documented and mentored team members on customized procedures for INFOR’s Human Capital Management Application bulletin installations and upgrades. Supervised and or led project efforts annually with 99% accuracy and on time delivery.• Launched and supervised a system documentation project decreasing research and analysis time 50 to 85 percent for new development and support projects.• Collaborated with project team on design, coding and implementation of a high profile project eliminating over 500,000 check stock and $1,800,000 cost annually, yielding more efficient and accurate bonus payments. • Streamlined and automated job schedule activities reducing setup and support time on average from between 1 and 2 hours to, between 5 and 20 minutes, resulting in lowered support cost and processing risks. • Developed and maintained repeatable application test plans due to network or data center upgrades yielding 100% prevention or detection of unexpected system downtime following upgrades.• Maximized Technical/Application SME knowledge to develop and execute a knowledge transfer program for offshore and US teams including China, Mexico, India, and Brazil becoming the central point of unification with 95% successful support efforts, by providing a safe environment for learning and sharing knowledge. • Undertook project management responsibilities in manager’s absence providing seamless application support. Show less

  • IT Project Leader | IT Business Analyst

    Dec 2013 - Jun 2015

  • Information Technology Professional -Project Leader

    Dec 1997 - Nov 2013
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  Searching for IT and Process Improvement Opportunties

  Jun 2015 - now

  IT Business Analyst | Project Coordinator | Systems Analyst | Process Improvement Specialist

  I am currently the Sr. Project Coordinator for S. Warner Employment Project.Searching for opportunities to refocus skills and experiences acquired from 17 + years as an IT Application Support and Development professional to collaborate with Business and Technology sectors on projects for workable solutions including analysis, definition, testing, implementation, deployment , and support with quality and process improvement as key initiatives. I am accustomed to environments where deadlines are a priority and multitasking is the norm. I accept challenges and work diligently to attain personal and organizational goals. These are my specific accomplishments which are most relevant to my search based on my leadership, technical and transferable skills; • 99% on time delivery and accuracy for upgrade projects mitigated spikes in customer service calls and non compliance penalties. • 500,000 check stock and $1,800,000 annual support cost eliminated as a result of an innovative project. • $20,000.00 saved annually in data storage from a software application decommission project • 95 to 100 percent application compliance maintained for requirements, repeatability, accountability, and quality deliverable due to project health checks per CMMI3 framework • Facilitated project and status meetings with follow-up reports (MS WORD, OUTLOOK, POWERPOINT)• Resourcing and task assignment (MS PROJECT )• System Documentation and Process Flow (VISIO, MS WORD, MS EXCEL) • I continue to engage in professional development training in the areas of communication, process improvement and data research. Show less

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  Sharps Compliance, Inc.

  Oct 2016 - Nov 2016

  Process Improvement Consultant via San Jacinto College CSSGB Course Project

  Recommended improvements and controls after using Lean Six Sigma DMAIC tools to determine the root cause for an extended rework cycle time for returned goods to live inventory. The recommendations will potentially reduce cycle time from 27 to 5 days. In addition, a $102,200.00 of annual revenue may be realized from the improvements.