Shahin Shamnad

Experience

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  Self-employed

  Aug 2018 - Oct 2019

  Social Media Manager

  Founder and Managing a Commercial Instagram Page for Fashion and Electronic Products.•Responsible for developing and finding new products in the market •Reaching out to the sellers and negotiating with price•Analysing various techniques to promote the products to the customers•Making sure that customers are getting the order in a timely manner•Dealing with customer queries and resolving them with immediate effectManaging of an Entertainment Page publishing movie related updates and entertainment videos•Identifying the required content for posting in-order to maintain the consistency.•Analysing the current trends in social media in order to maximise the use of algorithms •Final editing and labelling the content before publishing Show less

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  HouseItt

  Oct 2020 - Nov 2020

  Business Development Associate

  Internship done in developing and executing sales strategies for a real estate startup. Conducted market research, identified potential clients, and developed new business relationships

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  Aura Group

  Oct 2022 - Mar 2023

  Ticketing operations- Lusail Winter Wonderland

  Event Staff at Lusail WINTER WONDERLAND with IMG.• Coordinated event FOH ticketing offices and successfully promoted various packages to guests.• Operated POS and RFID technology to efficiently process customer transactions.• Responded to guest inquiries and effectively resolved issues, resulting in a 95% customer satisfaction rate.• Managed guest in the Top-up booths, ensuring that their needs were met in a timely and professional manner.• Verified RFID wristbands at access control points and efficiently managed crowds during peak days.• Helped with queue management during peak times.• Provided logistical support during the event, including setup, breakdown, and other tasks as assigned.• Accounted for the daily use of materials and reported to the supervisor, ensuring accurate tracking of inventory.• Assisted supervisors and executives as needed, contributing to the overall success of the event.• Selected as Staff of the Month in recognition of exceptional customer service and leadership.• Provided daily financial reconciliation reports to the supervisor, ensuring accurate tracking of revenue. Show less

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  FIFA World Cup Qatar 2022

  Nov 2022 - Dec 2022

  Spectator service

  Worked as part of a team to provide exceptional customer service to attendees of the FIFA World Cup in Qatar.• Greet and welcome guests as they arrive at the stadium.• Provide information on stadium amenities, such as concession stands, restrooms, and seating areas.• Assist with crowd control and safety, particularly during high-traffic times such as entry and exit from the stadium.• Respond to guest inquiries, complaints, and concerns in a timely and courteous manner.• Provide directions and assistance to guests with disabilities or special needs• Other tasks as assigned by the Spectator Service team leader or stadium management Show less

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  Qatar Football Association

  Apr 2023 - Apr 2023

  Event Transport Attendant

  Event Transport Attendant - Al Sadd Sports Club Team, Emir Cup Qatar 2023•Ensure timely arrivals and departures of team members and guests•Provide professional and courteous assistance to guests and address their transportation needs•Communicate effectively with team members, event organizers, and transportation coordinators.•Enhance the guest experience through personalized and attentive service.

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  Marks and Spencer United Kingdom

  Nov 2023 - now

  Custommer assistant

  •Provide exceptional customer service and product knowledge.•Process orders accurately and ensure timely delivery.Maintain store cleanliness and organization.•Handle customer inquiries and resolve complaints.•Support team collaboration and adhere to food safety standards.•Assist with inventory management and promotional activities.

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  INTERNATIONAL SPORTS CONVENTION

  Mar 2024 - Mar 2024

  Guest Services Volounteer

  •Welcome and assist guests at event venue.•Provide registration support and event information.•Respond to guest inquiries and offer•Resolve guest complaints and concerns.•Maintain professional conduct and positive demeanor.•Provide additional assistance and recommendations.