Ikram EL FARH

Experience

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  Devoteam

  Jan 2017 - Sept 2023

  As a Data Project Manager at BNP Paribas, I helped implement a security KPI dashboard for CISO (RSSI )and stakeholders, collaborating with a 9-person team (Developers & Product Owner).Project Contribution & Strategy :Participated in the definition and review of key security KPIs for risk monitoring. Prepared the MVP dashboard to stakeholders, ensuring clarity and business relevance. Proposed and implemented a structured workflow plan to enhance agility without increasing workload.Functional & Technical Contributions :Designed the dashboard interface, focusing on usability and impactful data visualization. Authored and structured the service offering for clear, standardized communication. Facilitated discussions between technical teams and stakeholders to ensure smooth progress. Show less At Engie, I worked for three years within the QOS team, combining responsibilities as a Power BI Lead and Service Delivery Manager for Quality & Process Management.Power BI Expertise & Dashboard Implementation :Designed and deployed 7+ Power BI dashboards tailored to business, operational, and financial KPIs.Managed the entire workflow, from requirements gathering, KPI definition, design, development, user training, and documentations.Enhanced decision-making and operational efficiency across multiple teams.Key Dashboards Implemented :- Tracking time allocations: for all CI employees for stakeholders, resource management, financial controllers, project managers.- Cloud Cost Management: AWS account consumption monitoring (BU & Management views).- Resource & Vendor Management: Internal & external time allocations tracking , supplier management, and procurement monitoring for EIT.- ETP & Cost Projection: Forecasting of work needs and cost estimations.IT Process & Performance Monitoring: Oversight of key ITIL processes with a dedicated dashboard per process.- Decommissioning Tracking: Monitoring decommissioned services and assets.Defined, implemented, and monitored ITIL-based processes for Incident Management, Change Management, CMDB Data Governance & Compliance and Implemented data quality controls to standardize cloud & infrastructure datasets. Show less At SL3 Operational team, I led decommissioning initiatives within the Decom Task Force for over two years, focusing on cost reduction, obsolescence management, and IT process improvement.Decommissioning & Infrastructure Optimization :Led the decommissioning project, including cost estimation, planning, and coordination across France, Belgium, and India.Managed ServiceNow requests, escalations, and CMDB updates to ensure accurate infrastructure tracking.Collaborated with internal teams & vendors to execute and monitor site interventions.IT Process & Service Management :Led continuous improvement in Problem Management between EIT and service providers to streamline issue resolution.Contributed to ITSM process design (Incident, CMDB, Problem, Change) and functional/technical specifications. Show less

  • Project Data Manager

    Mar 2023 - Sept 2023

  • Power BI Specialist / Quality SDM

    Feb 2020 - Mar 2023

  • Cross-functional PMO/Decommissioning lead

    Sept 2017 - Feb 2020

  • Project Office Manager

    Jan 2017 - Aug 2017