Justin Hines, CSM, MHA

Experience

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  US Army

  Apr 2003 - Mar 2023

  • Served as the Interim Director of Plans, Training, Mobilization and Security (Director of Operations) for 180 days during turnover of personnel and shortages. • Served as the Operations NCO for the Fort Meade MEDDAC, which encompasses 11 subordinate units, supporting over 65,000 beneficiaries.• Monitored and maintained situational awareness of multiple ongoing military operations.• Conducted senior and subordinate command and staff coordination.• Develops course of actions using Military Decision Making Process (MDMP).• Conducts analyses and assessments of command administrative systems, processes, operations issues and programs.• Reviews, interprets, composes, and provides analysis to Operations Officer and Command.• prepares and publishes military orders and briefings. Prepares After Action Reports (AAR), Warning Orders, Fragmentary Orders and Operation Orders.• Manages and processes training course requests. • Manages Order of Merit List for career advancing training required by the military. Show less Served as the Healthcare Administrator/ Group Practice Manager and Senior Optometry Technician for United States Army Medical Activity - Korea. Improved the utilization of appointments through the initiation of centralized appointments, and implementation of new appointment guidelines, that decreased the number of unbooked appointments and improved the ocular health and vision readiness of Soldiers (patients). monitored and implemented schedules for five optometrists earning of over $800k annually. Developed guidelines that decreased the no-show rate to under 5% in four optometry clinicsAdministratively managed five Optometry clinics across the Korean Peninsula. Supervised an administrative and clinical support staff of 15 personnel. Provided administrative and logistical support to seven Optometrists.Scheduled all clinic support staff, ensuring adequate coverage during all operating hours and optimal productivity of staff.Lead continuous process improvement to maintain and improves access to care across the Korean Peninsula. Managed, trained and developed clinic personnel.Managed facilities maintenance and clinic inventories.Issued regular reports providing updates on all aspects of clinical operations and productivity.Provided ongoing performance feedback and coaching.Planned, coordinated and executed the facilities move of the Optometry Clinic. Coordinated the movement of over $450,000 worth of medical equipment while simultaneously continuing patient care. Coordinated the procurement of medical equipment in excess of $700,000 dollars through the Capital Equipment Expense Program (CEEP).Oversees the identification of staffing needs, interviews new candidates, facilitates training and development, counsels staff if needed, conducts performance reviews.Recognized by the CEO as a top 10% staff member of over 1,000 employees.Designed the Distinctive Unit Insignia for MEDDAC-Korea Show less Served as the Senior Enlisted Advisor and Project Manager for a deployable Optometry Unit. Planned, executed, managed & controlled joint operational healthcare projects, where I was responsible for identifying resources required to perform optometry care, coordinating the availability of military assets, developing the scope of care and assignment of personnel to perform the required optometric and fabrication support during 6 different healthcare projects (Ohio, Missouri, Alabama, Hawaii, Montana, Virginia). Show less Served as the Healthcare Administrator / Group Practice Manager for the Optometry Services, Carl R. Darnall Army Medical Center, Fort Hood. Managed the Largest Optometry Service in the Army, consisting of four Optometry Clinics, which collectively serviced a population of over 100,000 stakeholders. improved the productivity, efficiency and quality of care, which increased performance earning over $240,000 annually. Responsible for the administration, schedules, training, payroll and Human Resources of 8 providers and over 12 support staff. Oversees the identification of staffing needs, interviews new candidates, facilitates training and development, counsels staff if needed, conducts performance reviews.Managed employee workflow and productivity, patient care, customer service, booking of patient appointments, training records.Managed, trained and developed clinic personnelManaged facilities maintenance Managed clinic inventories Issued regular reports providing updates on all aspects of clinical operations and productivity Provided ongoing performance feedback and coachingServed as a Phase II Training Program Manager for the United States Army Eye Specialty Course at the Carl R. Darnall Army Medical Center. Implemented the first ever refractive surgery training program for Eye Specialty Course Students. Conducted audits and inspections of various Clinics, Services and Departments, as a part of the Medical Center’s Joint Commission Tracer Team. Identified and hired vacant support staff positions.Managed logistics, equipment, and maintenance of medical equipment in four clinics across Fort Hood valued in excess of $1M.Coordinated the procurement of medical equipment in excess of $300,000 dollars through the Capital Equipment Expense Program (CEEP). Show less Served as the Optometry Clinic Manager & Team Supervisor for the United States Army Health Clinic, Katterbach, GM. Managed an Optometry Clinic that supported two different Army bases overseas.Coordinated the procurement of medical equipment through the Capital Equipment Expense Program (CEEP).Managed the training and human resource records of over 70 personnel. Served as the Equal Opportunity Representative and liaison to the Organizations Equal Employment Opportunity Office. Recognized by the European Regional Medical Command for having the best managed Competency Assessment Folders out of 11 outlying health clinics.Selected to lead an Honor Guard of 11 personnel during a Memorial Day Ceremony in Saint-Avold and Hochfelden, France. Show less

  • Soldier

    Apr 2003 - Mar 2023

  • Department Administrator, Behavioral Health

    Sept 2021 - Jul 2022

  • Interim Director of Operations (Plans, Training, Mobilization and Security)

    Aug 2020 - Oct 2021

  • Operations Program / Project Manager

    Dec 2018 - Sept 2021

  • Deputy Chief | Program Manager - Optometry Service Line

    Nov 2017 - Nov 2018

  • Director of Operations

    Sept 2014 - Nov 2017

  • Senior Program Manager and Group Practice Manager - Optometry Service Line

    Jun 2011 - Sept 2014

  • Healthcare Manager - Optometry Clinic

    May 2008 - Jun 2011

  • Healthcare Manager - Optometry Clinic

    May 2010 - Aug 2010

  • Lead Technical Supervisor (Healthcare Specialist)

    Mar 2006 - Apr 2008

  • Optometry Technician

    Jan 2004 - Mar 2006

  • Initial Entry Soldier

    Apr 2003 - Jan 2004
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  Self-employed

  Dec 2020 - now

  Health And Wellness Coach | Certified Personal Trainer

  ACSM and ISSA Certified Personal Trainer

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  HCA Healthcare

  Jan 2023 - now

  Operations Project Manager

  Responsible for supporting the operational excellence in the eastern market of the Urgent Care (UC) Service line consisting of 3 Divisions and 36 Centers, ensuring that strategic and operational goals of the company are met and that patients and their families receive value during their visits to UC centers.In addition, single point of accountability for the delivery of large scale market projects and implementations to meet objectives; manages the day-to-day activities of assigned market projects; ensures the quality of the team’s work; manages market projects of varying complexity.Facilitates decision-making that is required for progress on projects and programs.Proactively manage the deliverables and change management processes for assigned programs and projects.Facilitates strategic initiatives and develops documentation such as project plans and presents program and project updates to the Vice President, Assistant Vice President, Chief Financial Officer, and Market Directors.Utilizes Smartsheets to track projects through completion. Show less