Tyson Duffin

Experience

• 

  Canyon County

  Oct 2012 - Nov 2015

  Sherff's Deputy

  I monitored inmate behavior to prevent crime and disturbances within the facility. I processed new detainees, including booking, searching, fingerprinting, and documenting according to procedural standards. My responsibilities also included conducting inspections and searches of cells and common areas to prevent contraband smuggling and uphold facility regulations. Additionally, I facilitated inmate rehabilitation by coordinating with educational, vocational, and counseling services provided within the jail. Show less

• 

  OpSec Security

  Nov 2015 - Jun 2024

  I led the development and execution of online brand protection strategies to safeguard clients' products and intellectual property (IP) rights. I oversaw the day-to-day operations of brand protection programs, including monitoring, analysis, enforcement, and fraud activities, managing six teams with 10-12 analysts each. I collaborated with cross-functional teams to integrate brand protection measures into product design, packaging, and distribution.Achievements:▸Developed, maintained, and improved KPI measures to continuously benchmark output capability and success criteria.▸Managed relationships with clients, providing strategic guidance and ensuring alignment with their brand protection objectives.▸Utilized data analytics and technology solutions to enhance the effectiveness and efficiency of brand protection initiatives, collaborating with senior leadership to improve service quality, productivity, and profitability.▸Drove continuous improvement initiatives to optimize operational processes and deliver measurable results.▸Prepared regular reports and presentations for internal stakeholders and clients, highlighting KPIs and insights. Show less I managed five teams responsible for protecting clients’ products and IP, including monitoring, analysis, and enforcement activities. I elevated customer KPI achievements and increased enforcement efficiency through innovative data analytics and standardized processes. Achievements:▸Elevated customer KPI achievements from 70% to 93% in one year by implementing a global KPI framework.▸Increased per analyst customer enforcement efficiency by 35.5% through a new data analytics scan and listing filtering process.▸Consolidated 1500 managed service workflows into 8 standardized structures, increasing efficiency and output per analyst.▸Co-facilitated the successful opening of a new location in India, playing a role in training and onboarding new employees to ensure a seamless transition and alignment with company standards and practices.▸Spearheaded a vertical workflow process initiative, reengineering the operational structure to boost efficiency and enhance team productivity.▸Orchestrated a global allocation process, balancing resources across international markets to optimize operational efficacy and ensure brand protection efforts. Show less I led a team of brand analysts, overseeing online content review, reporting, and IP defense. I led the recruitment, coaching, and professional development of team members, ensuring adherence to deadlines and effective resolution of client disputes. My role involved orchestrating cross-departmental cooperation to enhance brand security measures and amplify client contentment.Achievements:▸Secured a 92% client retention rate for the team by instituting accountability protocols and refining cross-functional processes for peak optimization.▸Pinpointed and rectified discrepancies and engaged in team collaboration to resolve account issues.▸Guaranteed punctual preparation and dispatch of client reports, serving as the contact for urgent issues and conflict resolution. Show less I used technology to track down and eradicate online brand exploitation, safeguarding the integrity of global trademarks. I guided team members, fine-tuning project processes and contributing insights to product evolution. I used state-of-the-art analytical tools and proprietary solutions to detect and eliminate online brand infringements, boosting client reputation and business vitality.Achievements:▸Applied analytical techniques to identify patterns and forecast trends, creating deterrent strategies against recurring misuse.▸Collaborated closely with leadership to refine and implement robust workflow systems, championing data precision and operational efficiency. Show less

  • Sr. Manager, US Analyst Operations

    Apr 2024 - Jun 2024

  • Brand Operations Manager

    Jun 2021 - Apr 2024

  • Brand Analyst Supervisor

    Jan 2019 - Jun 2021

  • Brand Analyst

    Nov 2015 - Jan 2019
• 

  Paylocity

  Jun 2024 - now

  Client Services Manager

  I execute initiatives to enhance and maintain client satisfaction and retention. I direct a team of Account Managers, providing coaching on client interactions, issue resolution, and soft skills application to minimize client risk. Additionally, I oversee the hiring and onboarding of new team members, focusing on establishing strong, trusted relationships and collaborating with cross-functional partners to ensure processes and tools are in place best to support our clients and the client services team.Achievements:▸Ensure balance of volume, priority, and client/account manager alignment by effectively monitoring team workload.▸Generate creative solutions and innovative ideas to increase employee engagement and retention.▸Collaborate with cross-functional partners, including Technical Services, Finance, Tax, Sales, Support, Distribution, and Implementation, to ensure processes and tools are in place. Show less