Experience

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  Brilliant business solutions

  Jul 2001 - Jul 2002

  System support administrator

  Sort after calls on the "hunt line" and ensure the service level is maintained.• Distribute support e-mails amongst support consultants and follow-up on e-mail responses.• Provide daily support report to manager on system issues from the floor and from queries of the day in order to report to the development team during weekly meetings.

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  Softline pastel payroll

  Aug 2002 - Nov 2005

  • Provide extensive telephonic and on-site support to end-users.• Train new and existing customers in classroom setting and onsite at customers’ premises.• Achieve and maintaining monthly consulting targets. • Provide extensive telephonic and on-site support to end-users.• Train new and existing customers in classroom setting and onsite at customers’ premises.• Achieve and maintaining monthly consulting targets. • Process sales invoices for sales consultants.• Liaise with the accounts, stores and dispatch departments regarding customer needs.• Assist sales consultants with sales in order to achieve team targets.• Update sales forecasts and schedules to present to Sales Manager and Sales Director to ensure the consultants adhere to commitments.

  • Technical Support Consultant

    Jan 2004 - Nov 2005

  • Technical Support Consultant

    Jan 2004 - Nov 2005

  • Sales Administrator

    Aug 2002 - Dec 2003
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  Kadi financial services

  Jan 2006 - Feb 2008

  Manager / founder

  • Founded and managed consulting, software support and payroll outsourcing needs for clients.• Continued training on contractual basis for Pastel Payroll for their new consultants. • Contract training for other companies in the related field.• Turned over R0.38m in the first year of trading from the combination of private sector clients as well as a few government clients.•Recruited back to Pastel Payroll to run the sales department as an interim sales manager due to success in own business. Show less

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  Sage pastel accounting

  Mar 2008 - Sept 2015

  MIDDLE MANAGEMENT Position Reporting to company EXCO• Manage a department comprising of six teams i.e. trainingdevelopment, training facilitators, training & seminars sales team,training centers & vocational college account managers (FETcolleges)•Create new course material forthe advancement of the company's training qualification as well as keeping inline with the FASSET accreditation guidelines.• Coach of sales staff in order to achieve sales targets.• Create and manage team members KPA and KPI's to ensure high productivity and results.• Staff appointments (including interviews and appointments) for the team.• Manage call statistics of all sales consultants• Create sales forecasts in line with business guidelines and requirements• Compile essential documentation (i.e. contracts, salary increaseand performance improvement and management, etc.)• Biggest achievement of my tenure as Training Manager was theroll out of Sage Pastel Payroll’s first ever e-Learning offering. Show less • Plan and design training set work necessary to meet training needs, as set out by the department head.• Schedule and coordinate all new staff training.• Assess staff training requirements and create programs that meet career development needs for new recruits.• Ensure appropriate feedback and training delivery plans are in place.• Conduct training needs analysis and report the recommendations to the relevant line managers.• Conduct service improvement training for employees with the Quality Assurance (QA) Team.• Coordinate all training and exams requirements.• Provide a consulting role for line management and employees where necessary.• Ensure appropriate divisional induction processes for new staff arecomplete. Show less • Manage a team of 10 onsite and telephone support consultants.• Ensure achievement of 25% of the Consulting Group target.• Grow the department in terms of headcount, product knowledge and staff career growth.• Follow up to resolve all customer related complaints and complimentsand prevent any escalation.• Implement innovative ideas for new business and ensure that monthly budgets are met.• Conduct performance reviews on a bi-annual basis.• Upskill the team with up to date training sessions on product enhancements. Show less • Develop new business and ensuring the sales targets are met.• Develop new ways of closing leads easier and quicker by ensuring that potential clients become actual clients through a seamless sales conversion strategy.• Ensure the team’s product knowledge and sales techniques are up to the set quality and standard as required by the company.• Ensure that the team is a High Performance Team by assessing team dynamics and consistently monitoring team performance.• Attend on-site software demonstrations with prospective clients.• Conduct proper needs analysis and quoting • Implementing the software to end users with precision and quality of service in mind. Show less

  • Training Manager

    Jul 2013 - Sept 2015

  • Internal Trainer for New Technical Support Staff

    Apr 2013 - Jun 2013

  • Professional Service Manager

    Sept 2011 - Apr 2013

  • Senior Professional Service Consultant

    Oct 2008 - Aug 2011

  • Sales Manager Exco ( Interim)

    Mar 2008 - Oct 2008
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  Pretobizz (pty) ltd

  Jan 2016 - May 2023

  Co-founder
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  The kukua group

  Mar 2021 - May 2023

  Director

  Create a sustainable local black female owned business.Hire the right people and create wealth for all employees of The Kukua Group.Implement innovative technologies internally and externally and keep in line with the 4IR.Develop and enhance our products and services.Grow the business by providing custom solutions for customers with the understanding that "We grow if our customers grow”.Provide excellent customer service.Attain a sustainable market share in South Africa and other African countries. Show less

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  Os holdings pty ltd

  Mar 2023 - now

  Human resources manager