Cecilie Ibsen

Cecilie ibsen

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location of Cecilie IbsenCopenhagen, Capital Region of Denmark, Denmark
Phone number of Cecilie Ibsen+91 xxxx xxxxx
Followers of Cecilie Ibsen891 followers
  • Timeline

    Dec 2017 - Jun 2019

    Studentermedhjælper

    Codan Forsikring
    Feb 2020 - Feb 2021

    Mentor

    MentorDanmark
    Feb 2021 - Jul 2024

    Client Relations Manager

    Infomedia
    Current Company
    Jul 2024 - now

    Customer Success Manager

    Pleo
  • About me

    Passionate Customer Success Manager | Driving Value & Building Lasting Relationships

  • Education

    • Syddansk universitet

      2018 -
      Cand.merc. brand management and marketing communication marketing
    • Syddansk universitet

      2015 - 2018
      Bachelor's degree erhvervsøkonomi, sports- og eventmanagement
    • Qut (queensland university of technology)

      2019 - 2020
      Study abroad semester advertising and management
  • Experience

    • Codan forsikring

      Dec 2017 - Jun 2019
      Studentermedhjælper
    • Mentordanmark

      Feb 2020 - Feb 2021
      Mentor
    • Infomedia

      Feb 2021 - Jul 2024

      Infomedia is a prominent Media Intelligence SaaS company that operates in the Nordics and serves over 3000 customers with the help of its 250 employees. As a part of my current role, I am accomplishing the following:• Managing and developing key accounts for some of our most important clients e.g a large number of C25 companies• Maintaining an excellent customer retention rate with a low churn rate across my client base.• Effectively managing stakeholders across various clients and departments.• Exhibiting excellent skills in contract management and negotiation.• Successfully engaging in the up-selling and cross-selling of our owned and partner products and services, including Hootsuite and Talkwalker. Show less

      • Client Relations Manager

        Apr 2022 - Jul 2024
      • Client Manager

        Aug 2021 - Apr 2022
      • Business Development Coordinator

        Feb 2021 - Aug 2021
    • Pleo

      Jul 2024 - now
      Customer success manager
  • Licenses & Certifications