Experience

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  Procredit bank romania

  Mar 2005 - Feb 2011

  a) Elaborate reports for O.N.P.C.S.B. for transactions exceeding 15,000 EUR;b) Monitoring of transactions made by suspicious customers;c) Review of customer transactional profile depending on alerts received from Siron application;d) Administration of garnishments - debtors checking, notifying the braches/agencies in order to blockaccounts, monitoring accounts seized;e) Preparing response letters for requests received from various authorities (National Bank ofRomania, National Office of Preventing and Combating Money Laundering, Ministry of Interior andAdministrative Reform, etc.);f) Identify internal control measures in bank's procedures. Show less

  • Compliance Officer

    Apr 2007 - Feb 2011

  • Back-Office Officer

    Mar 2005 - Apr 2007
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  Kiwi finance

  Apr 2011 - Nov 2011

  Credit adviser

  a) Identification and approach of potential customers;b) The management of the customers portfolio;c) Submitting accurate and complete documents to the processing department;d) Filling in the periodic reports required by the supervisor.

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  Ing bank romania

  Nov 2011 - Jun 2012

  Ing-office consultant

  a) Promoting bank's products to customers and the administration thereof;b) Managing and monitoring customers portfolio to strengthen relations with them by providing qualityservices;c) Processing the necessary information to grant credit products;d) Check of the information in the customer's file to prevent the risk of fraud;e) Contributing to achieving the target set.

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  Regina maria - reteaua privata de sanatate

  Jun 2012 - Aug 2016

  Agent call-center

  a) Solving immediate customer demands, informing and guiding patients to the medical servicesrequired;b) Promoting the services to our customers, proactively using special techniques of cross sell andupsell in inbound calls, but also in promotional campaigns, outbound calls;c) Performing phone collection activities for each customer's account, according to the procedures;d) Collaborating with other departments and submit complaints or customer requests.

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  Mood media

  Sept 2016 - Sept 2018

  Credit controller uk accounts

  a) chase overdue invoices by telephone, email and letter within agreed timescales;b) handle disputed invoices and deal with queries raised on them;c) follow-up procedures to discontinue services for customers with debts;d) transfer accounts to external debt collection agency;e) collaboration with other departments within the company.

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  Adp

  Sept 2018 - now

  Credit controller

  a) Contact all overdue clients on a daily basis mainly by phone and emailb) Review 31-60 days and 60+ days balances on a daily basisc) Influence clients to pay within agreed timescales to ensure accurate and timely cash collection asper age debt listingd) Review payments through BACS and wire transfers on a daily basise) Log all client communication and update new contact detailsf) Issue legal letters before legal action in line with the monthly checklistg) Work with the Billing Officers to resolve promptly all relevant non paymenth) Manage unallocated credit notes/cash outstanding on the ledgeri) Respond to clients and internal business associates on the Siebel system and shared Collections emailinboxj) Assist the team members with projects and ad hoc requestsl) Escalate concerns, difficulties and disputes to the team leader on a timely basis Show less