Experience

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  Romanian youth radio (radio 3)

  Sept 2002 - Jul 2003

  Collaborator

  I have participated in various programs through stories, interviews or brief appearances at the microphone in shows.

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  Jeunesses musicales bucharest, romania

  May 2003 - May 2003

  Organizer

  I participated as organizer. I took care of the participants who came from several countries and determine the program during their stay. I held press events.

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  Vodafone

  Jan 2005 - Mar 2010

  Technical support for all Internet services which company provides for major clients: Internet / VPN, Blackberry, Premicell, Direct Link, ATM, Web Hosting, Telecentre, NetZone. Troubleshooting Solutions and dedicated lines for Internet / VPN by Breeze (Wireless Ethernet), PDH (Radio Relay), OF. Understanding and testing equipment for customers. Interactions with clients: Calls, mails, fax's, visits. Support for all internet equipments for small and medium companiesInformation about the customer services company. I took part in several projects for Testing and Troubleshooting: the proper functioning of 3G terminals, Acceptance tests for terminals, equipment troubleshooting

  • Specialist Account Management for Major Accounts and Data

    May 2008 - Mar 2010

  • Specialist Mobile Voice and Data

    Jan 2005 - May 2008
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  Oracle

  Mar 2010 - Sept 2016

  I am responsible for the client relationship and coordinating all Support Services resources, managing the contract and service delivery engagement as defined by Oracle Support Services line management, including creating and maintaining accurate service documentation.Responsibilities:• Developing and maintaining relationships with senior management across lines of business within the designated account(s) and relevant third parties.• Developing cross-team relationships and governance (internal and external), and work with these teams in delivering a comprehensive service to the customer • Manage client relationship and co-ordinate Customer Management resources• Offering and delivering change management advice to the account • Create and maintain the Account Plan with other Oracle lines of business • Assist in assessment and management of changes to the contract• Monitor and manage issues, keeping customer informed of progress and status • Ensure all service components and documentation required, either contractually or as part of a programme, are developed and maintained• Manage the financial status of customer accounts (including revenue, margin)• Assisting in renewal of contracts and contribute to pre-sales activities and ensure that renewal is in line with customers usage of servicesStarting from 2015 I have been helping out the transitions team in the role of Transition Manager. I am now covering both roles for various customers. Show less Responding to complex and highly technical customer requests. Researching and reproducing technical issues. Working with other members within Technical Support to ensure complete and timely resolution of customer questions and issues, and to complete any necessary follow-up activities. Work on specific project assignments, which may include such things as process/tools improvement.Technology area and Product:- Java language, OC4J, Webcache, HTTP servers and any J2EE server technologies such as JSP/Servlet, EJB and J2EE application.- Oracle Fusion Middleware (including Oracle Application Server 10g , 11g, future versions, Oracle Enterprise Single Sign-On Suite, Oracle Internet Directory, Oracle Single Sign On) Show less

  • Service Delivery Manager

    Nov 2013 - Sept 2016

  • Technical Support Engineer

    Mar 2010 - Nov 2013
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  Vodafone

  Sept 2016 - Jul 2018

  Service delivery manager

  I am accountable for the end to end service life cycle towards the relevant customers and service portfolio. Managing the customer and all relevant interactions for a specific portfolio with an extensive interaction across multiple teams and locations.Facilitating transition of all services within the SDM portfolio.Direct oversight offshore of any service improvement plans, report accurately against actions, risks, issues in all services.Direct control and management of work order and financial management. Show less

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  Pwc

  Jul 2018 - Nov 2019

  Service delivery manager

  -Maintain continuous dialogue with key business stakeholders to support effective and satisfactory delivery of solutions and services (also including business/technology strategy, advice, guidance and options, actions plans, status reporting and issues for escalation)-Work with varying levels of business stakeholders on for example particularly complex, high value, or politically sensitive matters-Plans the budget with business stakeholders for service extensions and monitors progress against these-Play a proactive role in Service Level Agreement negotiations and strategic direction of the shared service with IT Department.-Responsible for project managing implementations, supporting the teams involved and ultimately, the Service customers.-For the likes of major releases, conduct project kick off with key stakeholders for the purpose of stakeholder familiarisation and buy-in.-Be a principal point of contact for their assigned business areas, responsible for maintaining effective relationships and channels of communications with key business stakeholders and representatives-Handling of escalations on behalf of service customers in relation to the service, support or product suite. Show less

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  Totalsoft

  Nov 2019 - Nov 2021

  Hcm implementation manager

  I am managing a team of Business and Technical Consultants.I elaborate the budget and the head count.I follow the realization of the budget, assigned to the department.I provide constant feedback and elaborate any development plan for the team, in accordance with company policies.I make sure that use of all project resources: people, time, budget, etc. is efficient.I supervise on a daily basis every single project of the team and ready to intervene if needed.I maintain relationships with clients and provide support to project teams when needed.I am responsible for the successful implementation of the activities within the projects and the achievement of the planned results.I provide support to sales teams in developing offers to customers.I bring improvements to the existing application, flows and internal procedures, based on the experience and customer/team feedbacks.I am responsible for the relationship with external partners and functions as the only point of contact between TotalSoft customers and suppliers. Show less

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  Deutsche bank

  Nov 2021 - now

  Vice president information security lead