Experience

• 

  Punjab communications limited

  Jan 1997 - Jan 1999

  Software engineer

  Involved in writing firmware for voice card which is used in IVRS Systems(TMS320C51 processor). Popularly known as CTI (Computer Telephony Integration) is a call processing board and software is in card memory that emulates basic activities of a telephone call.

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  Wipro

  Jan 1999 - Jan 2000

  Senior software engineer

  Worked as a senior software lead engineer. I was responsible for end to end delivering of projects mainly from US clients. It involved understanding the project requirements , leading team technically in developed phase and managing the client communication during project execution. Was involved with SNMP, C/C++ based networking projects.

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  3 com

  Jan 2000 - Jan 2002

  Senior software developer

  Worked in development of middleware components for a Wireless, VOIP based application. Involved gathering requirements and object oriented designing using UML and then doing development using C/C++/SNMP. Developed understanding of RTOS like LynxOS, VxWorks.

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  Hewlett packard enterprise

  Jan 2002 - Aug 2017

  Products Involved : Network AutomationThis involved transition of Product Development from USA to Bangalore, forming a new team and driving product deliveries independently from Bangalore for 4 major releases. Instrumental in defining and setting up SAFe agile development process for the product which helped with regular cadence of 6 month release cycle. Worked with cross functional team like product manager , support manager and product architect to create product roadmap. Introduced security Scrum team, enabled and worked with the team for required Product Security certifications. Show less Products Involved : NNMi(Network Node Manager) Smart Plug Ins and OVPI This involved providing R&D maintenance support for four released NMS products in parallel. This project involves working with Product support & customers, working on the reported issues, escalations and providing solutions in terms of code fixes, enhancements and workaround. Creating a plan for delivery of regular patch stream/hotfixes to provide solutions in a timely manner.Working with customers directly on the escalations and ensuring closure leading to high customer satisfaction and thereby it helps to get support contract extended. It required working with sales team also to ensure the extension of support contract.Instrumental in creating product quality improvement plan for the product ( based on the analysis of customer reported issues) and influencing the cross functional team Working with Product manager to influence the product road map, working with QA team to ensure that test scenarios are closer to how product is used in field. Show less

  • Project Manager

    Feb 2002 - Aug 2017

  • Software Development Project Manager

    Jan 2014 - Jan 2017

  • Software R&D Manager ( Maintenance Delivery Manager )

    Jan 2007 - Jan 2014

  • Lead Software Engineer

    Jan 2002 - Jan 2007
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  Microfocus

  Sept 2017 - Feb 2023

  Senior software engineering manager
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  Opentext

  Feb 2023 - now

  Senior software engineering manager