Experience

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  Polaris world

  Jan 2007 - Dec 2009

  Customer service specialist

  Atención online y offline de clientes y proveedores angloparlantes

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  Desguace y gruas parís

  Nov 2011 - Jun 2015

  Customer services agent

  Las principales funciones del puesto incluían: atención telefónica a clientes y proveedores; gestión de pedidos de venta realizados mediante correo electrónico y otras plataformas online; tareas administrativas varias.

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  Global paris

  Jun 2015 - Dec 2017

  Contact center manager

  Como encargada del departamento mis principales tareas consistían en: detección de necesidades de personal; selección, formación y gestión del equipo comercial( ventas telefónicas y online); implementación de estrategias de aumento de ventas, diseño, analísis y seguimiento de KPIS( datos obtenidos de Avaya, Sugar CRM y SAP) y resolución de reclamaciones. Otras tareas realizadas incluían el apoyo al departamento de administración y mecánica; elaboración de informes relacionados con la evolución cuantitativa y cualitativa del departamento; gestora de grandes cuentas Show less

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  Cabot financial spain

  Mar 2018 - Feb 2024

  • Coordinating recruitment activities across Iberia, ensuring that all open vacancies are filled efficiently based on business objectives and ROI. Recruiting IT specialists (Data, Cybersecurity, IT Ops, procurement), Operations, NPL and REOS, and other support roles. • Coordinate training activities across Iberia. Topics include: team leadership and management, CRM training, LMS implementation and follow-up, ad hoc training material design• Deployment, development and follow-up of performance appraisal initiatives: policies, appraisal templates, mid and end of year conversations.• Design, adaptation and deployment of internal communication actions: corporate mails, employee engagement actions, translation and adaptation of corporate communications, ensuring alignment between different business units across countries.• CSR actions; DEI. Active member of the equality steering committee.• Training plan design, implementation and cost analysis. • Internal and external audits • Monitoring of compliance with mandatory trainings.• Leadership and communication skills trainer for SMT and potential leaders.• Talent and development projects: Climate surveys, employee engagement actions, ERM Show less • Creation, coordination and execution of training initiatives throughout Spain; analyzing training needs and transforming them into a training plan. Fundae Management • Administrative tasks: coordination of agendas, keeping training files up to date to ensure public funding. Presentation of the training plan to the works council for approval. • Trainer of different topics: negotiation skills, leadership and effective communication, CRM, mental health fundamentals, DEI. • Design and implementation of the induction training plan. • HR policy creation, ensuring alignment with legislative requirements and compliance with internal procedures.• Design of virtual training material: SCORM packages (Moodle and Unicorn) with Ispring & Articulate. • Recuitment of operational and support area profiles. Show less

  • Talent and development Manager

    Jan 2021 - Feb 2024

  • Formadora RRHH

    Mar 2018 - Jan 2021
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  Ria money transfer

  May 2024 - now

  Senior l&d specialist