Experience

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  Kaufman & broad

  Apr 1996 - Mar 1997

  Sr. loan processor
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  Wells fargo home mortgage

  Apr 1997 - Jan 2000

  Sr. loan processor

  Sr. Loan Processor: Processing builder purchase and retail purchase and refinance loans. Certified to underwrite conventional/government program purchases and refinances. FHA, VA and conventional experience. FHA test cases submitted for CHUMS number before office was closed.

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  Residential credit corporation

  Feb 2000 - Nov 2000

  Sr. loan processor

  Sr. Loan Processor: Processing of conventional, sub-prime paper purchase and refinance loans, including 1st and 2nd Trust Deed loans, conventional and government. Responsible for all documentation for underwriting to approve credit, income, asset and property information submitted. Calyx, Outlook, Excel, DU and LP programs.

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  Marina mortgage

  Nov 2000 - Feb 2002

  Sr. loan processor/closing coordinator

  Closing Coordinator: Managed pipeline of all loans from loan processors, from underwriting approval through funding and shipping, including condition follow-up, schedule escrow signings, doc preparation to ensure a timely funding and closing of both government and conventional loans.

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  American residential funding

  Feb 2002 - Feb 2004

  Sr. loan processor/branch manager

  Branch Manager/Sr. Loan Processor, Long Beach Branch (02/02-12/05): Oversee operations, personnel, billing, quality customer service for Long Beach, Bell Gardens and Torrance branches and maintain processing pipeline of conventional and government loans for 3 loan officers.

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  Affiliated funding

  Dec 2005 - Nov 2006

  Operations manager/senior loan processor

  Operations Manager/Sr. Loan Processor: Maintain loan file flow within separate departments; origination, processing, underwriting, docs and funding. Help restructure loans to pre-qualify borrower to fit within investor guidelines. Track and maintain file pipeline within the company departments and meet with production staff to move loans through to funding. Processing my own pipeline of purchase and refinance residential loans. Field calls from loan officers, borrowers, escrow and title to troubleshoot concerns of loan status, personnel issues and delayed timeframes. Show less

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  Dove capital corporation

  Nov 2006 - Jun 2007

  Production manager/sr. loan processor

  Production Manager/Sr. Loan Processor: Wholesale lending. Responsible for building and maintaining the relationship between the loan officer and Dove Capital Corporation, i.e. pricing, training in loan structure, compliance and guideline education. Verify submitted documentation from loan officer to prepare for underwriting. Facilitate meetings with the net branches to set up loan officers and processors with user ID and passwords for each of the investors. Provide training for Automated Underwriting Systems, Calyx Point and Desktop Underwriter. Show less

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  Wachovia home loans (world savings)

  Jun 2007 - Dec 2007

  Sr. loan processor

  Loan Placement Specialist/Sr. Loan Processor: Request and package income and asset documents to qualify borrower, along with property appraisal and escrow documents, pricing and submitting residential home loans to underwriting. Maintain communication with underwriting departments to ensure a timely closing on a saleable loan as well as with property appraisers, consumers, closing agents and sales agents throughout the process.

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  Ars rescue rooter plumbing

  Feb 2008 - Sept 2017

  National accounts manager

  Facilitate the commercial customer business nationally for ARS/Rescue Rooter Plumbing. This includes soliciting and setting up commercial customers, establishing service relationships with all service shops nationally, conducting training for service center dispatchers, bookkeepers and sales personnel. Implimenting procedures and training throughout the country. I oversee commercial service repairs, submit and approve repair proposals and assist in implementing sales tracking throughout the West Division. I also assist our commercial sales manager with travel arrangements, bookkeeping, sales reports and marketing. Show less

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  Power pro plumbing heating & air

  Oct 2017 - Jun 2018

  Customer care specialist

  Sales: ​Follow up on and schedule sold repairs. Work with technicians while in thefield to determine scope and price for the repair, include value added options andpresent to the customer.• Customer Service: ​Serve as liaison between service technicians, service managersoffice to ensure customer satisfaction. Run credit for customers to establish financingterms for larger projects. Provide opportunities to the customers to establishmaintenance services. Work with the customers with concerns by providing optionsto fix the problem, building additional value in the job or offer a discount for futureservice.• Support: ​Back up on dispatch and CSR team by answering incoming calls. Coordinatewith service managers to assign technicians to the call based on skill set. Providesupport to technicians while on site to troubleshoot problems, locate parts orequipment while communicating with the customer to authorize service and repairs. Show less

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  A+ mail and business center, inc.

  Jul 2018 - Jul 2019

  Office manager/licensed notary

  Responsible for receiving mail and parcels, selling and managing mailboxes. Preparing and shipping letters and parcels both domestic and international. Completing sales of transactions, receiving money and processing credit payments. Manage billing for monthly subscriptions to virtual mailboxes as well as open and close accounts with USPS. Experience in Federal Express, UPS and DHL shipment and deliveries. Oversee the mail room to ensure all mail is delivered to the correct customer mailbox, parcels and packages are clearly marked and saved for the customer to pick-up. Coordinate service for all office equipment and troubleshoot any program issues. Order office supplies, manage vendor accounts for shipping history and billing. Manage incoming emails and phone calls and scheduling appointments for in-house paralegal. Assist in preparing legal documents for the customer files. Act as witness when required. Provide notary services for customers. Show less

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  Lowe's companies, inc.

  Oct 2018 - Apr 2019

  Customer service associate

  Responsible for stock replenishment, product knowledge and sales. Customer assistance on product information to help meet their needs.

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  Blue water resort and casino

  Aug 2019 - Aug 2020

  Players club supervisor

  team management including scheduling, mentoring and training players club attendants, casino hosts and shuttle team. Defining and submitting promotion data to General Manager and compliance for approval. Coordinate teams for vendor booth at off-site events to promote casino offers. Address and resolve customer concerns to maintain satisfaction. Ordering promotional items and working with management and marketing team to plan for and design various offers and promotions including mailers, flyers and signage within the casino. Coordinating shuttle pick-up and drop-off schedules and locations. Make contact and develop relationships with local. chamber of commerce and city representatives to help support local events and provide the casino property for their meetings and events. Show less

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  Mohave mortgage inc.

  Aug 2020 - May 2024

  Processing manager

  Conventional, FHA, VA purchases and refinances, reverse mortgages, new construction and lot loans. 30 years experience.

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  Hajoca corporation

  Mar 2024 - now

  Sales associate

  Keenan Supply in Lake Havasu City, AZ is a supplier of plumbing material, sewer, pipe, fixtures, water heaters and softeners. Showroom sales, outside sales, customer relationship building.