Experience

• 

  Ibm

  Mar 2008 - now

  The L&K Education Manager is responsible for deployment of Learning Events, including all delivery across curricula, budget, nominations, instructors, issue resolution and stakeholder management. Education Managers manage the deployment of Learning Events for GBS staff in the assigned region(s). Each Education manager is aligned to a specific business segment and have responsibility for coordinating with others in the business who manage education planning for the business segment (such as Learning Consultants). Education Managers develop and manage relationships with business stakeholders, instructors, event managers and learners and others involved in executing the successful delivery of a learning event.Practitioner in this role is a proactive self-starter, who works independently with excellent attention to detail and ability to independently project manage learning events. The person also possesses the ability to work with all levels of leadership, take personal ownership and to excel at working in a matrix environment.RESPONSIBILITIES:Event Operations Management:• Quarterly Plan deployment• Event brief(s) management• Event budget management• Event Project ManagementEvent Management Services engagement:• Event Management support requests• Decision making for events based on reasonable alternativesNominations – collect and validate• Generate invitation list and execute other attendance driving tacticsInstructor management:• Contract with instructors (DoU or procurement)• Manage instructor requirements & questions• Ensuring maximum capacity at events Show less Compliance: • Providing advice and assistance on policies, procedures, legislation, and enterprise agreements• Ensuring timely initiation and proper compliance of statutory requirementsunder various labor laws.• Consulting on issues related to workplace relations and performance management • Obtaining/generating and maintaining the requisite statutory records relating toattendance, overtime and earnings of all workmen at the site.Human Resource Coordination:• Supporting end to end recruitment for the project teams – coordinating with HR, and Managers from creating the job description, to ensuring professional goes through all rounds of interview and gets inducted into the team• Advising on the feasible recruitment strategy for project teams• Ensuring the organizational chart is updated all the time with appropriate changes• Development of the professionals with in the team, learning and development activities for the teamProject Reporting:• Generate Weekly and Monthly Project, Process, Metrics & Product status. SLA reports to Global Delivery Sector Delivery Excellence Leads, Global Delivery Service Line DE Leads and clients.• Involved in lifecycle of project set up - right from ICA set up to ILC clocking.• Participate in the discussions on the project status with respective stakeholders. & with Geo/Clients• Claim Code Management, Reporting and Analysis• Labor Cost Reporting and Cost monitoring, Forecasting , Capacity Planning Reporting• Monthly accruals and Invoicing,• Adhere and implement the processes to meet the overall project/s quality.• Provide reporting support for regular metrics, certification status/progress, board review meeting proceedings Show less • India/SA IT Specialist board SPOC to handle all the queries raised by the employees.• SPOC for IT Specialist certification about the requirement, format and guidelines.• Maintain central repository for all the certification packages being submitted and reviewed by the SME’s .• Conducting Pre-Quality check on each of the certification package submitted into "Profession Certification" repository.• Weekly report certification status to the India Profession leader and also to the Asia Pacific region Profession leader.• Assign the packages to the reviewers and interviewers, mentor to the candidates and provide support to the employees on tool related issues.• Interaction with the HR partners on Query Resolution.• Employee orientation, development and recordkeeping• Compensation and benefits administration and record keeping of confidential information. Show less

  • Education Delivery Manager

    Jul 2019 - now

  • Human Resources Coordinator and Account Technical Representative

    Sept 2010 - Jun 2019

  • Information Technology Specialist Professional

    Sept 2008 - Sept 2010

  • Human Resources Coordinator

    Mar 2008 - Sept 2008