Experience

• 

  Mtn ghana

  May 2017 - Aug 2017

  Back office assistant

  • Enhanced 4G sim sales by identifying eligible customers and educating more them of the 4G sim service packages

• 

  Mtn ghana

  May 2018 - Aug 2018

  Back office assistant - 4g team

  • Improved productivity by performing clerical duties and processing application forms of potential clients in a deadline-driven environment

• 

  International students and scholars center, asu

  Dec 2020 - Apr 2021

  Client services assistant

  • Communicates effectively with international students and scholars, by providing general immigration advice, to enhance compliance with immigration regulations which has significantly improved customer experience.• Also provides office support, and processes Eform requests of the ASU International Students and Scholars community

• 

  Amazon

  Aug 2021 - now

  • Collaborates with outbound dock team and deep dives delivery estimate accuracy of outbound shipments to ensure timely shipments and reduce shipment delays.• Analyses shift performance against relevant business objectives, and put in place actions to improve our operational excellence.• Oversees projects to streamline processes, optimise productivity and increase quality of service for customers within your area of responsibility. • Manages products flow on the production floor by leading a team and using technology to meet customer demand on time.• Contributes towards operations planning by providing key inputs and expected labor planning needs to improve fulfillment rate.• Partners with stakeholders to implement change projects such as installation of a material handling equipment in the area to enhance continuous improvement and customer experience. • Enhanced customer satisfaction of a team of 80 associates by motivating, training, providing support, and developing associates.• Managed outbound logistics to execute timely shipments by managing freight flow and collaborating with transportation teams. • Developed performance goals and objectives to achieve customer demand and ensure accuracy and quality.

  • Area Manager II

    Mar 2024 - now

  • Area Manager II Operations

    Oct 2022 - Jun 2024

  • Area Manager I Operations

    Aug 2021 - Oct 2022