Experience

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  University of houston

  Aug 2015 - May 2016

  Office assistant

  • Maintained office information and general office duties and conducted data entry for spreadsheets and student records• Reviewed and prepared official documents for graduation audits• Has assisted in NSM college convocation events as a Check-In assistant and a guide to direct students where to walk

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  University of houston

  Aug 2016 - May 2019

  Resident advisor

  • Managed 30 students in a residential hall and serve as a mentor and campus resource guide for academics, tutoring services, and wellness services• Coordinated programs every month for student success with a minimum of 40% of 30 residents in the hall and collaborate with co-workers to create one building-wide event per semester (Alcohol Awareness, Professional Development)• Upheld customer service and adapt job duties to resolve residential issues • Documented building and student conditions on a daily basis• Established student relationships, enhance overall quality of residential life, and mediate conflicts that may arise in the building Show less

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  Percento technologies

  Dec 2018 - Nov 2019

  Proactive specialist

  • Perform remote routine updates, security checks, disk cleanups, and upkeep for workstations and servers of company clients• Assist in monthly projects and installation of new capital, including desktops, printers, servers, and backup devices• Generate monthly asset and warranty reports for clients and upper management• Retrieve and deliver equipment from clients on a bi-weekly basis

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  Accudata systems

  Jan 2020 - Jun 2022

  Help desk technician

  • Fulfill an average of 40 service requests and incidents for end-users and line-of-business applications per week• Respond and resolve tickets within company SLA policy with over 95% customer satisfaction• Assist with Microsoft Active Directory and Microsoft 365 administration• Triage and troubleshoot Priority 1 incidents to higher tier support per escalation procedures• Create knowledge base articles and peer-review documents submitted by colleagues• Provide technical support for clients during afterhours and weekends• Monitor SNMP alerts for servers and network devices afterhours Show less

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  Westerman & associates

  Sept 2021 - now

  It consultant