Experience

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  Hsbc bank plc

  Dec 2007 - Jul 2008

  Merchant services

  Working for the bank taught me customer service by computer and over the phone. I worked with important information carefully and efficiently.Gained experience in office related software such as the upkeep of the photocopiers and fax machines, also binding materials.

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  Nottingham castle museum

  Feb 2009 - Jan 2010

  Assistant project co-ordinator

  this volunteering opportunity was presented to me while I was at university taking a 'History in the Workplace' module. in fact if it was not for this role I would not be where I am today! I worked with Melissa Crane, the project co-ordinatior, and we interviewed members of the BME communities to deliver culturally focused exhibitions within Nottingham Castle. We focused on trying to reach the 'deprived' areas in Nottingham, particularly young people. our exhibitions were well received, however there is still much work to do towards involving a more multi-cultural perspective in British History, which remains mostly euro-centric. Show less

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  Nottingham castle museum and art gallery

  Oct 2009 - Jun 2010

  Assistant project organiser

  I identified engagement and learning objectives of the organisationRecorded information and research clearly and effectivelyI worked as part of a team of three project co-ordinators to deliver a public service.

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  Tkmaxx

  Sept 2010 - Dec 2011

  Sales associate

  Was entrusted with working over several departments which required extensive multi-tasking and accurate time-keeping skills.Gained excellent experience in handling customer complaints on the shop floor and taking affirmative action.Furthered my experience in cash handling in large amounts.

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  Bac-in

  Sept 2011 - Jan 2013

  Worked as part of a team to deliver a drug and alcohol recovery service exclusively within the BME CommunityUpdate client records regularly and safeguarding sensitive informationProvide hospitality, advice and additional one to one support upon the request of the clients. at BAC-IN I liaised with different Recovery organisations to provide better well rounded health care for substance misusers within Nottinghamshire. this role opened the door for me to the Recovery Community which is currently facing many changes and challenges. I worked exclusively within the BME community and helped raise awareness of substance misuse within the hard to reach communities.

  • Administrator/HR/Floating Support Work

    Nov 2011 - Jan 2013

  • Administrator

    Sept 2011 - Jan 2012
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  Recovery in nottingham

  Jan 2013 - May 2016

  carry out full comprehensive assessments of service users and design individually tailored recovery plans identifying the most appropriate interventions based on the service users needs.Co-ordinating the care and case managing individuals ensuring they link into the areas of the partnership as identified in their recovery plan. To work closely with all partnership members to monitoring service users progress throughout, reviewing recovery plans, removing any blockages and providing feedback where necessary.Instil belief of Recovery in service users. Encouraging and enabling them to develop and move into re-integrate into their communityEnsuring appropriate Mentor or Peer support is in place to support the service user on their journey to recovery. Show less

  • Aftercare Co-ordinator (FDAP Registered)

    Feb 2014 - May 2016

  • Recovery Worker

    Jan 2013 - Feb 2014
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  Nottingham healthcare nhs trust

  May 2016 - Oct 2016

  Mhsop live events coordinator

  Produce weekly content and activities to promote health and wellbeing.Regular attendance to Trust council meetings, processed vital feedback from patients.Managing the budgets for events, booking talent, and writing promotional material.Handled and processed clinical information in accordance with NICE guidelines.Authored the local 'Smoke-Free' initiative across Highbury, Millbrook, and Bassetlaw sites.

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  Nottingham university hospitals nhs trust

  Jan 2017 - Dec 2018

  Undergraduate coordinator

  Editing and formatting educational content.Liaising with teaching fellows regarding scheduling and calendar management.Processing student feedback and implementation.Managing digital content and promotional events.

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  Www.lydialorraine.com

  Jan 2020 - Mar 2022

  Freelance writer and educator

  Produce textual works for a number of clients on and offline.Experience in SEO optimization and Google-friendly keywords.Formulating written content in line with client editorial and formatting guidelines.Proofreading work and maintaining the highest standard of originality.Effective communication with clients regarding project-related requirements as necessary.

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  Rainbird technologies

  Mar 2022 - Jan 2024

  • Communications Manager

    Jan 2023 - Jan 2024

  • Content Writer

    Mar 2022 - Jan 2023
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  Pure paws

  Jan 2024 - now

  Co-owner

  Spearheading the exponential growth of Pure Paws, an online pet store dedicated to spoiling pooches across the UK. Leading diverse operations, from curating pup-approved treats and toys to managing logistics and marketing campaigns.