Experience

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  New world orewa - foodstuffs new zealand

  Feb 2016 - Nov 2019

  Produce assistant

  - Coordinated the flow of information about product movement, price changes, and product orders, internally and or with other organizations. - Management of department inventory levels, enabling orders to run smoothly.

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  Pak'nsave

  Dec 2019 - Dec 2020

  Produce assistant

  - Supported weekly setup of promotional plans.- Ensured products are presented in the best and most effective manner.- Responsible for dealing with all types of customers and various customer inquiries and complaints.- Provide customer service as a part of the frontline checkout staff.

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  Adobe

  Jan 2021 - Jun 2022

  Account development executive

  An Account Development Executive is the first touch point many businesses will have with Adobe and thus a very important part in building brand awareness, education about industry trends, and establishing new opportunities through consistent research, selling, and product education.Key responsibilities include:- Developing and executing strategic business plans to expand Adobes eCommerce footprint in theANZ region- Conducted market research to understand consumer behavior and trends, providing insightsfor product development and marketing strategies.- Delivered persuasive and effective presentations to Directors, C-level Executives, and Managers for upcoming business opportunities.- Collaborated with Account Executives to develop and implement new strategies for targetingICP/Target Accounts and to generate opportunities with new clients.- Utilizing social selling techniques to attract and source leads on social media platforms.- Brainstorming and executing innovative strategies to use various prospecting tools and software to identify potential customers and progress deals. - Networking, attending events, and meeting face-to-face with potential customers to generate and close leads Show less

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  Decisions

  Jun 2022 - May 2024

  Managed a portfolio of ANZ clients, achieving high customer retention by ensuring satisfaction with products and services. While maintaining a high level of collaboration with cross-functional teams to address client needs and successfully implement products/services. ● Oversaw relationships with large organizations, developing customized onboarding plans and conducting multilevel training sessions for end users, resulting in increased engagement and adoption by 32%.● Regularly conducted business reviews with key stakeholders to identify growth opportunities, upselling, and cross-selling.● Led change management projects, boosting adoption and coordinating client-specific feature implementations to enhance user satisfaction and loyalty.● Analyzed customer data to improve the overall experience and drive growth initiatives.● Acted as a liaison between ANZ customers and internal teams, providing training and support to maximize product utilization.● Collaborated with the sales team to identify upsell opportunities and effectively addressed escalated customer concerns.● Managed SMB - Mid-Market accounts to ensure customer success, service renewal, product adoption, and overall satisfaction. Show less ● Proactively manage accounts to ensure customer's success in services renewal, adoption of products, customer health, and overall satisfaction● Partner with the account team to develop strategic and technical plans that help customers achieve their business objectives● Trusted and knowledgeable advisor for customers' IT and business leadership● Collaborate with cross-functional teams to solve conflicts/bugs/issues affecting customers and partners● Identify opportunities for upselling alongside the sales and account management team Show less

  • ANZ Enterprise | Key Account Manager

    Feb 2023 - May 2024

  • ANZ Account Manager

    Jun 2022 - Feb 2023
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  Lightspeed commerce

  Aug 2024 - now

  Account executive