Lucy Relf

Experience

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  IBM UK Ltd

  Jul 2003 - Jul 2004

  Apprenticeship in Business Administration

  • Working with internal IBM Sales teams, Distributors and Business Partners• Communicating information and answering queries electronically, by telephone or face-to-face• Creating and sending out contracts• Preparing and printing documents• Collecting and sorting post• Supporting the daily work of the team

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  Employment Agencies

  Sept 2004 - Feb 2005

  Various Temporary Positions

  • Including Administration Assistant, Receptionist and Sales Complaints Administrator.

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  Computer 2000

  Feb 2005 - May 2008

  Sales Operations Administrator and Customer Services Executive

  • Safeguarding the company by reducing fraudulent applications from 30 per month to under 5 per month• Processing sensitive information in line with the Data Protection Act • Taking on a senior role within the technical support team, redesigning the website application process• Monitoring team workload and delegating tasks to colleagues based on individual strengths

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  Barclays Corporate

  May 2008 - Jun 2009

  Business Co-Ordinator and User Acceptance Test Analysis

  USER ACCEPTANCE TEST ANALYST (Mar-Jun Secondment) 2009-2009• Key role within a new team working together to manage the implementation of a new system • Created test schedules, and developed complex plans / scenarios in preparation for testing• Tested the system - accurately recording and reporting issues / defects to development teams• Led regular progress meetings with all key project stakeholdersBUSINESS COORDINATOR 2008-2009• Prepared documents for asset finance agreements, keeping customers informed on application progress; regularly achieving 100% accuracy on asset finance agreements with a target of 85%• Worked closely with internal and field sales teams to exploit new business opportunities• Collaborated with suppliers to obtain further information to make payments• Always remained compliant with data protection requirements Show less

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  South Central Ambulance Service NHS Trust

  Jul 2009 - Mar 2012

  Emergency Response Assistant

  • Professionally handled 999 calls from the public and other emergency services, using training and expertise to remain calm, while ensuring callers also remained calm and focused• Advised callers on how to personally carry out emergency first aid with examples including: CPR, helping unconscious or choking patients and delivering babies• Used professional judgement to assess situations as dangerous / unsafe and arrange necessary back-up• Coordinated urgent / non-urgent transport requests from GPs and other healthcare professionals• Worked closely with dispatch teams to assign ambulance crews and community responders to jobs• Ensured ongoing adherences to all protocols / procedures to pass monthly audits Show less

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  Eli Lilly and Company

  Mar 2012 - Aug 2016

  LUKA Team

  • Responsible for collecting and reporting monthly telephony statistics to senior management teams• Managed the on-boarding / training of new recruits and coordinated employee sickness and holiday cover • Professionally represented the team in inter-company meetings• Supervised the switchboard and reception teamAchievements• Drove through improvements to productivity to ensure the successful launch of new products• Streamlined reception / switchboard processes to enhance internal / external customer experiences• Successfully integrated new staff following the acquisition of another company• Completely updated standard operating procedures and departmental training documents Show less

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  (various)

  Sept 2016 - Aug 2017

  Temporary Assignments

  Supervising at School Holiday ClubsPet Sitting and House SittingTutoring in Primary Maths and EnglishVoluntary roles to gain school experience

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  Anton Andover Alliance SCITT

  Sept 2017 - Aug 2018

  Teacher Trainee
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  Chalk Ridge Primary School

  Sept 2018 - now

  Teacher