James Flaherty

Experience

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  Team America Inc

  Jan 1997 - Jan 1999

  Manager

  Managed all client payroll activities for a regional office of TEAM America, an employee leasing organization. Responsible for accurately managing all aspects of payroll for several hundred employees, leased to over 100 business clients.

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  Chrome Data Solutions

  Jan 2002 - Jan 2011

  • Successfully growing a multi-million dollar book of revenue through effective account management and relationship building efforts• Assisting with communication between Chrome and specific strategic accounts or major initiatives – accounts include multiple client contacts, internal department dependencies, and client deliverables – all of high revenue and/or strategic value…• Manage key account relationships (some Top 5 revenue accounts) maintaining high service levels, retaining / strengthening existing revenue and occupying a position inside these relationships that may lead to new revenue.• Effectively translating often-complex information to appeal to both the layman and sophisticated professional; coordinating multiple internal departments to meet numerous and/or complex customer needs. Show less

  • Strategic Account Manager

    Jan 2005 - Jan 2011

  • Content Developer

    Jan 2002 - Jan 2005
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  Chrome Data Solutions, LP

  Jan 2012 - Feb 2016

  Senior Account Manager

  Maximized effectiveness and differentiated based on service level through bullet-proof relationships, accessibility, responsiveness, persistence and collaboration (Marketing, Legal, Accounting, Engineering, Product and Support). Responsible for a $18M key account revenue quota ($16M Retention/$2M New). Key accounts included Reynolds & Reynolds, CDK Global, and Cox Automotive.RESULTS (RETENTION) – Revenue for one Top 5 account grew 15% year-over-year. Another increased annual revenue 21%, while still another executed a five-year renewal.RESULTS (CONQUEST) – 2-Time President’s Team member, Sales responsibilities have led to successful penetration of the auto remarketing (auctions) vertical for Chrome resulting in an 86% market share. I also successfully co-managed a regional sales effort. Target for the campaign was $750k ACV. Actual conversion was $1.2 Million ACV or 157% of target. Show less

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  NW Christian Legal Aid

  Feb 2012 - Dec 2013

  Director

  NW Christian Legal Aid is an independent non-profit ministry providing free legal consultations in Clackamas County, Oregon to individuals and families in need.

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  SimpleNext

  Mar 2016 - Mar 2018

  Co-Founder

  Operationally focused on implementing scalable systems and infrastructure to be almost singularly focused on creating raving fan customers, both externally and internally. Critical to our success will be customer experience at all touch points within SimpleNext's solutions and services offerings.

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  Shrum's Pest Control Inc

  Oct 2018 - Feb 2020

  Director, Customer Success

  I am responsible for implementing a comprehensive field service management platform and also re-launching an accounting system to provide a completely automated, end-to-end experience for both our customers, field technicians and back office teams. Another priority has been to establish a foundational digital marketing presence by building and launching our first website (using SquareSpace), setting up a Google My Business profile, updating and maintaining a Yelp profile and managing a Facebook page. The outcome...over 25% growth year-over-year. Show less

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  Anderson Quality Spring Manufacturing, Inc

  Mar 2020 - now

  AQS is ISO9001 and IATF16949 registered.At Anderson Quality Spring, we are proud to be one of the fastest growing spring and wire form manufacturers on the west coast. We offer best-in-class design support and production prototyping to help our customers prove concept. AQS client support does not stop with production. We add additional value via our Vendor Managed Inventory, Specialty Packaging and Sub-Assembly service offerings. What can you expect from our team...high service levels. Through bullet-proof relationship built on accessibility, responsiveness, persistence and collaboration (Engineering, Customer Support, Accounting and Marketing), we work hard for you! Show less

  • Director, Sales & Marketing

    Jun 2021 - now

  • New Business Development Manager

    Mar 2020 - Jun 2021