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Suresh Kumar Gudla

Suresh Kumar Gudla

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location of Suresh Kumar GudlaIlford, England, United Kingdom

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  • Timeline

  • About me

    MSc in Advanced Computer Science | Operations Engineer | Linux, MySql, Shell Scripting, Java, Python, Git, Data Mining

  • Education

    • University of Hertfordshire

      2017 - 2019
      Master of Science - MS Computer Science Distinction

      Activities and Societies: • Buddy Volunteer at the University of Hertfordshire • Volunteer as UniRun Marshall at the University of Hertfordshire • Badminton Athletic Union Member Core Modules:Investigative Methods for Computer Science:I have learned Basic Python Programming Skills, how to create a GUI using page tool, how to conduct experiments on data, how to work on GitHub Repository and team managing skillsProgramming for Software Engineers:I have gained experience in developing software in Java NetBeans platform and I learn to plan projects, collaborate on code, test and deploy using Bitbucket RepositoryAdvanced Computer Science… Show more Core Modules:Investigative Methods for Computer Science:I have learned Basic Python Programming Skills, how to create a GUI using page tool, how to conduct experiments on data, how to work on GitHub Repository and team managing skillsProgramming for Software Engineers:I have gained experience in developing software in Java NetBeans platform and I learn to plan projects, collaborate on code, test and deploy using Bitbucket RepositoryAdvanced Computer Science Masters Project:I did my Master's project in "Cluster Analysis of Demographic Data" using Machine Learning Algorithms and Data Mining techniques in collaboration with "Advanced Collection Systems Limited" company. I gained knowledge of Descriptive and Predictive analytics. I have learned how to analyse and visualise the data with the help of NumPy, Pandas, Matplotlib packages and how to use popular Machine Learning package Scikit-learn for Python using the open-source web application Jupyter Notebook. Show less

    • Jawaharlal Nehru Technological University, Kakinada

      2006 - 2010
      Bachelor of Technology - BTech Electrical, Electronics and Communications Engineering

  • Experience

    • OnMobile Global Limited

      Aug 2012 - Dec 2016

      • Handling & troubleshooting OBD product for 12 countries in Latin America.• Providing support for production servers on a 24/7 basis.• Applying release to the product platform as per new changes.• Writing SQL queries on MySQL database to retrieve required data.• Remote login into the servers by using the SSH and Windows to Linux interoperability by using PUTTY Server.• Installing and Updating Software Packages, migrating old to the new setup of OBD service.• Sanity check & log monitoring in Linux servers, checking Hang-up Causes for ongoing calls.• System Administration and Maintenance of servers using Red Hat Linux.• Automation of daily tasks using shell scripts & scheduling Cron jobs.• Escalating the issue to L2 level/Development team as per requirement. Show less • Providing technical support for provisioning mobile VAS services.• Scheduling promotions for RBT and VP products and monitoring performance.• Process all requests within SLA through a ticketing tool JIRA.• Supporting day-to-day client issues over mails, tracking issues and troubleshooting.• Querying in a database on SQL platform & checking logs.• Managing customer issues like activation/deactivation/billing dispute to our service packs.• To ensure tickets meet acknowledgement and resolution SLA.• Automating various manual activities with the help of Bash Scripting.• Maintaining the reports on a daily basis for Revenue Generation.• Responsible for timely resolving of issues by raising a TT and assigning to L2 for further support. Show less

      • Operations Engineer

        Oct 2014 - Dec 2016

      • Client Support Engineer

        Aug 2012 - Sept 2014

    • Co-op

      Aug 2018 - Dec 2019
      Customer Team Member

      • Serving customers face to face• Dealing with customer queries and complaints• Displaying products and organising stock• Handling payments on the till• Explaining special promotions to customers• Ordering stock on a mobile device

  • Licenses & Certifications

    • Advanced Diploma in Real Time Embedded Systems

      Cranes Varsity - India
      Dec 2011