Salman Ali

Experience

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  BrainStorm

  Aug 1992 - Sept 1994

  Lab Instructor

  Looking after the lab

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  Zinisys Technologies

  Aug 2002 - Jul 2003

  Technical Support Engineer

  System Administration

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  MERI (Management Education and Research Institute)

  Jan 2003 - Jan 2004

  System Analyst

  responsible to take care of a state of the art Computer Lab used by MERI’s 400 odd computer professionals.The responsibility includes all In-house Hardware and Software installation, maintenance, network administration, software or hardware purchase. Sole responsibility to arrange conference in the institute and also run smooth lab test for students.Responsible for innovation in terms of installation of new software and presenting them to students.Responsible for Vendor Management to purchase software licences, desktop, laptop, projector, printing m/c etc. Show less

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  Wipro

  Jun 2004 - May 2005

  Engineer - Network Management

  Responsible to handle a team of 8 engineers.Central administration for daily calls from all over India involves in User creation/deletion, mail file movement, Database quota check, ACL Check, New mail file creation, Different id problem, Mail Queues and Routing, Replication of Databases with Hub Servers, monitoring all Databases logs. Maintained and Managed 09 Lotus Domino Server and approx. 13000 usersResponsible for regular Backups of Domino Server, Up-gradation of Domino

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  IBM

  May 2005 - Jun 2011

  Delivery Project Manager (Account Manager)

  Sector: Distribution & Retail, Travel and Transport, Banking and Financial Services, Region: America & Canada

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  Accenture

  May 2011 - Nov 2011

  Account Manager - Service Delivery

  Account ManagementAccount ownershipCustomer managementTeam handlingDriving projectsSLA Management, GovernanceClient partnership

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  Cognizant

  Nov 2011 - Oct 2012

  Delivery Manager

  End to End Service Delivery

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  IBM

  Aug 2012 - Nov 2014

  Service Delivery Manager

  Project ManagementTransition and TransformationProvides leadership to Account delivery Team Contract Management Cost/ Recovery and Financial Interlock Management Responsible for service delivery audit readiness Transition & Service delivery signoffOperational measures (Manage strategic & service escalation with SLA review)Service ImprovementPeople Management

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  Unisys through iLabs Enterprise Services Pvt. Ltd.,

  Mar 2015 - Dec 2015

  Senior Transition Manager

  • Actively lead/manage large and complex transitions for deals in tune of $2.0M - $50M across app, SD and Infrastructure services domain.• Review and analyse post Win Delivery Readiness Review, SOW and Engagement handover deck [GR% , scope , Support window etc.• Perform Due Diligence and Joint verification exercise to finalize on scope • Create Non labour cost and travel estimates from transition perspective• Kick off transition and initialize Issue and Risk register• Establish strong governance , initiate stake holder communication • Establish key milestones / mitigation actions as required• Manage exceptions – Risk events, Issues by establishing owners and actions for Risks, Issues• Ensure regular communication – meetings, status reports to stakeholders• Initiate scope clarification via RACI documentation and replicate scope. • Maintain transition documentation for audits and avoid any non-compliance• Conduct Go Live readiness review ,transition exit criteria and Risk/Issue handover to Delivery Show less

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  Unisys India

  Dec 2015 - now

  Program Manager