Maksym Bondar

Experience

• 

  BonJourMenue

  Jul 2018 - Jun 2019

  Assistant Administrator
• 

  Cognizant

  Mar 2021 - May 2024

  - Team Workflow Management:Effectively manage the workflow for a team of 100 people, ensuring smooth operations and timely taskcompletion.Oversee attendance tracking and address any attendance-related issues promptly.- Tech Troubleshooting Support:Provide technical support to team members, troubleshoot tech issues, and offer solutions to enhance productivity.- Backlog Tracking and Reporting:Track and report on project backlog, utilizing tools such as Google Sheets and Slides.Generate detailed reports regularly to provide insights into project progress and identify areas for improvement.- Dashboard Management:Manage and maintain dashboards using Google Sheets, Looker and SQL, ensuring accurate and up-to-date information for informed decision-making.- Reports Generation:Create and deliver multiple detailed reports per week using Google Sheets and Slides, covering various aspects of team performance, project status, and other key metrics.- Quality Results Reporting:Develop and present quality results reports, identifying outliers, highlighting key performance indicators and recommending strategies for improvement.- Onboarding Support:Play a key role in the onboarding process for new team members, providing guidance and assistance to ensure a seamless integration into the team and its processes. Show less

  • Senior Operations Specialist

    Feb 2023 - May 2024

  • Senior Process Executive

    Apr 2022 - Feb 2023

  • Process Executive

    Mar 2021 - Apr 2022
• 

  Relativity

  May 2024 - now

  Shift Lead

  - Oversee daily staff activities in the Service Desk, providing guidance, training, and mentorship to our dedicated team of technicians.- Manage and coordinate urgent and complicated support issues, serving as the escalation point for all requests and incidents.- Monitor and manage Service Level Agreements to set expectations and measure performance.- Develop ticket escalation processes and analyze root causes of issues, communicating effectively with both internal and external stakeholders to ensure timely resolution and satisfaction. Show less