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Bryson Hayes

Bryson Hayes

Customer Service Representative

Followers of Bryson Hayes226 followers
location of Bryson HayesOttawa, Ontario, Canada

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  • Timeline

  • About me

    Techincal Lead in Claims at Victor Canada

  • Education

    • University of Ottawa

      2011 - 2015
      B.ASc Biomedical Mechanical Engineering

      Completed various Research Projects in the fields of Biofluid Mechanics, Biomechanics and Artificial Organs. Demonstrated forward thinking by choosing my own research topics instead of those suggested.Demonstrated initiative by reaching out to various professors to take in part in research projects. Currently working with the Faculties of Mathematics and Medicine in the field of Epidemiology.

  • Experience

    • City of Ottawa

      Jun 2010 - Jul 2016
      Customer Service Representative

      Provide customer service to City of Ottawa residentsHelp clients register for programs or membershipsSkills UsedI was able to work on a regular basis during my four (4) years of undergraduate studiesWork as a group with the various other staff at the facilityProblem solving and working under pressure as demonstrated when assisting a difficult client

    • University of Ottawa

      Jun 2013 - Sept 2017
      Research Group Member

      Took part in weekly research meetings with students at the Masters and PhD levelHelped various students with the computational component of their thesis using Matlab and Maple

    • B.A. Design Ltd

      Jul 2015 - Feb 2016
      Junior Consultant

      Attended job showings as a consultantPrepared report summariesPrepared job proposals and submissionsPrepared various mechanical and electrical drawings using AutoCAD

    • Victor Canada

      Feb 2016 - now

      Technical Lead in Claims supporting the Architects and Engineers team. Providing support on claims for professional liability policies. Participating in projects involving departments across the company to improve efficiency and implement technical improvements. Providing risk assessment and claim support for Architects and Engineers. Assisting in the Underwriting of various Professional Liability risksParticipating in the drafting and completion of process manuals to increase efficiencyParticipating in the implementation of process improvements

      • Technical Lead

        Jul 2024 - now

      • Senior Claims Analyst

        Apr 2021 - Jul 2024

      • Claims Analyst

        Apr 2017 - Apr 2021

      • Underwriting Assistant

        Feb 2016 - Apr 2017

  • Licenses & Certifications

    • Claims Adjustment in commercial-lines damage insurance

      Autorité des marchés financiers (Québec)