Andris Brūvers

Experience

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  NORVIK BANKA

  Feb 2008 - Jan 2010

  Head of Resource Management Support Department

  Maintenance, analysis, expansion of remote client service administration platforms. Processing and analysis of statistical data. Implementation of a new type of reporting to streamline the evaluation of staff workload and individual contribution (in call centre, product sales, debt collection). Planning of remote bank events, their required resources and estimated workloads. Analysis of historical data, generation of storage tables for statistical data. Development and testing of technical tasks. Development of instructions concerning administration, providing comments in the development of other administrative instructions if they are binding on the Remote Client Service Administration. Show less

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  JSC Original foods

  Mar 2010 - Sept 2010

  Production Analyst

  Collect customer orders, and calculate the required production volumes. Take inventory of the company's stock and prepared products.

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  Lattelecom

  Feb 2011 - May 2015

  Control call center budget. Organize and supervise the projects related to the call center. Control human resource planning. New Business needs a description of the IT department in order to ensure more effective operational processes. Daily workflow managing in call center. Call center business continuity plan elaboration and maintenance. Preparation of new business solutions to improve customer service. Call center operational management of non-standard situations. Development and preparation of reports. Customer service process improvement, quality measurement. Detection of the operative risks, and proposals for the provision of these risks. Employee job scheduling. The calculation of approximate number of contacts and duration for the forecast. Calculation of the required resource based on forecast. Operational management at the enterprise level (up to 150 simultaneous employee management), ensuring high quality service delivery. System testing.

  • Head of Efficiency and Planning Division

    Jan 2014 - May 2015

  • Senior Resource Management Analyst

    Jul 2012 - Jan 2014

  • Resource Management Analyst

    Feb 2011 - Jul 2012
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  JSC TRASTA KOMERCBANKA

  May 2015 - Apr 2016

  IT development project manager

  Lead teamwork in information system development and implementation projects. The new bank's internal system design to ensure that the work of automation processes. Explore and evaluate business needs and requirements in order to determine what should be the final product. To plan the project phases, timing and deliverables. Guided by the objective of the project, set up a project team (from programmers, testers, etc.), to plan and control their individual work and coordinate their mutual cooperation. Show less

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  KleinTech Services

  Apr 2016 - Aug 2017

  Project Manager

  Define the scope of the project in collaboration with senior management. Create a detailed work plan which identifies and sequences the activities needed to successfully complete the project. Determine the resources (time, money, equipment, etc) required to complete the project. Manage project staff and/or volunteers according to the established policies and practices of the organization. Execute the project according to the project plan. Monitor the progress of the project and make adjustments as necessary to ensure the successful completion of the project. Show less

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  The national health service

  Aug 2017 - Nov 2018

  Head of Data Management and Analysis Division

  Implementation of BI to optimize reporting.

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  Luminor Group

  Dec 2018 - Dec 2020

  Business Performance Analyst

  Call forecast and resource calculation for Baltic contact centres. Gather and analyze sales and other data, create different dashboards. Identify areas of improvement and concerns in business areas and provide appropriate action plans. Suggest new techniques and technologies to meet or exceed business goals. Develop business presentations for management and another stakeholder as needed. Monitor business performances regularly and generate performance reports to management. Provide direction and support to business teams whenever required. Develop and implement performance metrics to improve business operational efficiency. Show less

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  Citadele banka

  Jan 2021 - now

  Skybranch Digital Project Manager

  Implement Baltic CC reporting, forecasting, scheduling to improve efficiency. Management of all Skybranch IT projects.