Alona Troy

Experience

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  University of Limerick

  Jan 2001 - Jan 2002

  Tutor

  Duties included tutoring classes of roughly twenty students, course design, preparation of tutorial material and correction of essays and exam papers.

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  GE Financial

  Apr 2003 - Aug 2005

  Claims Associate

  Evaluate all claim and policy information and investigate all details for insured the client for various line of business and ensure applicable coverage of individual. Perform interviews and gather all statements from insured clients, doctors and solicitors for all claim information and evaluate all facts for policy contracts. Investigate and prepare reports for all denials of claims and settlements and update all files and recommend reserve changes to all claims. Evaluate progress for all claims and coordinate with team leader for all issues and effective resolution and develop new methods to handle all claims. Administer and settle all claims effectively and inform all customers and claimants for any denial on claims. Coordinate with team leader and solicitors and prepare all cases for trials and record all statements of witnesses and participate in all claim file reviews and audits.Maintain records of all benefits and resolve all issues in claim processes to minimise risks in claims processes and maintain records of all shipments and storage. Manage and distribute all incoming mails and perform research on all claim numbers and utilize all automated computer systems. Show less

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  PAUL Partnership

  Dec 2006 - Aug 2008

  Project Development Worker

  Development worker for Signing Information Mid West Project, raising the awareness, availability and use of Sign Language Interpretation in the Mid West Region. Duties included support for the participation of the Deaf Community through the use of ISL (Irish Sign Language) Interpretation in various social, professional and cultural activities. Network with relevant statutory and voluntary agencies, identify and apply to relevant funding sources, develop training programmes, develop and integrate new communication tools, maintenance and submission of relevant documentation to as required by funding agencies. Show less

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  Limerick Community Education Network

  Sept 2008 - Nov 2009

  Community Education Coordinator

  Main responsibilities and significant features; Actively promote the concept of community education in the Northside area of Limerick City. Co-ordinate the provision of community education locally by identifying gaps, duplication and opportunities for sharing and maximising resources. Developed an outreach strategy to engage hard-to-reach learners with a view to increasing the participation rates of young adults and under-represented target groups. Support the expansion of learning opportunities (accredited and non-accredited) to ensure that programs on offer match the needs and interests of learners and potential learners. Liaise with the range of education and training providers and all stakeholders (e.g. VEC, PAUL Partnership, FAS, and HSE) in order to further develop collaborative action in the provision of community-based education. Support the development of new and existing structures and processes to ensure greater efficiency and good practice. Support the development/implementation of relevant FETAC quality assurance procedures in community-based education. Gain local knowledge on community education needs and provision in order to feed into the development of local policy and initiatives. Prepare and implement an operational plan to further the objectives of LCEN. Represent LCEN on relevant fora and committees. Lobby for adequate funding for locally-based community education. Show less

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  Queen of Peace Community Development Group

  Nov 2009 - Dec 2013

  Development Worker

  Main responsibilities and significant features; Working with community groups providing a range of activities. Identifying assets and capacities latent within the community. Building capacity that allows the community to share knowledge and resources effectively. Setting up new services by liaison with interested groups e.g. Care and Repair, Meals on Wheels, Tidy Towns, Mens Sheds, Adult Education Classes. Recruiting and training paid and voluntary staff. Attending meetings and presenting verbal and written reports. Managing finance, payroll. Making funding applications for relevant organisations. Acting as a facilitator to promote self-help in the community. Show less

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  Southill Family Resource Centre

  Mar 2014 - Oct 2014

  Development Worker
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  Chime The National Charity for Deafness and Hearing Loss

  May 2015 - now

  • Area Manager

    Nov 2019 - now

  • Community Resource Officer

    May 2015 - Nov 2019