Modesti Cooper

Experience

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  U.S. Army Corps of Engineers, New England District

  Dec 2007 - Sept 2008

  Helpdesk/ Desktop IT Support/ SharePoint Admin

  Responsible for maintaining the network infrastructure including system upgrades for DoD, installations, maintenance and repair of computer systems. Responsible for monitoring day-to-day activity, reviewing system logs, patch management, defining the server/workstation configurations. Conduct risk assessment and reversion planning of proposed changes to servers/network devices/infrastructure, and ensuring that proper service request and change management procedures are documented and implemented.•Microsoft Exchange 2003 Global Address List (GAL) Administrator•Share point 3.0 admin•Active Directory/ CEFMS Administrator•Ghost computers•Remote Desktop Sharing •Configured VTC (video teleconferences) PA systems, Sound systems, Wireless microphones, laptops with projector screens•Troubleshot hardware and software updates and applications issues Show less

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  CPU Quick Fix

  Apr 2008 - Aug 2008

  Co Leader/Technical Assistant

  Responsible for maintaining the accounting for the company, making phone calls and scheduling meetings and computer pick-ups. Responsible for all customer service; getting items back to the work place and back to customers. Also responsible for ghosting operating systems and configuration of workstations. Update hardware and small installations. Some web development skills and experience on first beginner websites, with modifying CTS temples in photo shop.• Responsible for accounting• Customer relations / pickups and returns• Imaging hardware/ base lining computers• Setting up the frame work of websites • Making CAT 5 cables Show less

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  Shell Global Solutions

  Sept 2008 - Apr 2010

  GI Focal Point HP Enterprise Services

  Responsible for the administration of users, user groups, applications and associated security options using the tool (DRA) provided. This tool makes changes in the Active Directory (AD) to users, groups and resources. GI-D Access tasks are often a pre-requisite to activities performed by other GI-D Focal Points (e.g. GI-D Procurement, GI-D Smart Card Administration,).Handle hardware and software request, and also created and delete user’s accounts. Arrange user for Vista migration from Windows 2000. Manage and secure file hosting. Show less

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  ITT Systems

  Apr 2010 - Apr 2011

  Automate Desktop Processing Engineer (ADPE) Technician/Helpdesk Support Technician

  Provide professional laptop/desktop support and customer service to military and civilian customers. Work involves troubleshooting hardware problems and repairing or referring to another repair other duties as directed by ITT management. Install, troubleshoot, configure and repair software issues for Windows XP, and Microsoft Office 2000-2003. Troubleshoot and resolve network connectivity issues at the desktop level. Join PC''''s to the local Domains as required. Perform custom TCP/IP configurations of desktops as required. Troubleshoot Microsoft Exchange Server connectivity issue. Service the Secret Internet Protocol Router Network or SIPR Net Non-Secure Internet Protocol Router or NIPR Net Computers of client software. Responsible for recognizing, researching, isolating and resolving first level information systems problems and coordinates referrals to appropriate technical, professional or service personnel for appropriate service, repairs, training and follow-up. Initiates, updates and tracks all trouble tickets. Posse levels of experience to conduct troubleshooting procedures with the customer either when present or over the telephone. Performs fault isolation and diagnostic functions necessary to determine corrective action to restore normal operation of the users computers. Show less

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  Raytheon

  May 2011 - Nov 2012

  Sr. Field Engineer I

  Joint Operations Center (JOC) Technician’s primary responsibilities include providing command and control capabilities to the Strategic Operations Cell, in which provides direct desktop support to the customer. JOC Technicians work within a highly demanding environment while providing critical communications and operational services to high ranking military and civilian leadership. Technicians work in direct coordination with JOC Watch Officers and Battle Majors to provide a complete operational picture of the Area of Operations for the Commanding General and the Chief of Operations. Migrated base operations from Victory Base to Al Asad from start to finish in base transition. Show less

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  Lockheed Martin

  Jan 2012 - Jan 2020

  F-16 CLS Iraq AIRCRAFT SUSTAINMENT.Performs a variety of activities and/or related areas: personal computer applications training, data control and scheduling coordination, systems administration, data security administration, and associated fields. Lead IT if IRAQ for F-16 Responsible for standing up and managing new Information Technology (IT) infrastructure with approximately 80 - 120 users.Responsible for maintaining approximately 20 mission planning systems and debriefing systems. Perform SQL statements and Oracle queries, for daily task, set up domain and network connections, Local Area Network (LAN) Administration and Personal Computer (PC)troubleshooting. Set up active directory, Exchange, and web servers. Show less Support problem resolution, call ownership, issue resolution in a timely fashion, and perform on site resolution when necessary in a multi-platform environment. Respond to and diagnose workstation problems and network connectivity issues for both LAN and wire activities. Utilize one-on-one consultancy when working with end users to obtain problem recognition, research potential cause(s), isolate, and implement appropriate steps to resolve user error conditions/issues. Resolve end user problems within sphere of capability and escalate more severe connectivity or PC-related problems to subject matter experts. Participate in in-depth investigative efforts into more complex problem types to further assist or resolve problems.• Installing computer equipment hardware• Connection of peripherals, and installing/deleting of client level software• Providing software application assistance for commonly used office automation applications• Performing initial client workstation diagnostics and troubleshooting of client workstations• Assigning, modifying, and deleting passwords and user privileges• Implementing client workstation software patches, security fixes, and service releases• Creating directories on shared drives and assigning/granting permissions Show less

  • Senior Information Systems Analyst

    Jan 2015 - Jan 2020

  • Network Administrator II/CST Client Support Technician

    Jan 2012 - Aug 2019
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  MCI Homes

  Apr 2013 - now

  Home development Home development Home development

  • Small Business Owner

    Apr 2013 - now

  • Small Business Owner

    Apr 2013 - now

  • Small Business Owner

    Apr 2013 - now