Allan Okopa

Experience

• 

  National water and sewerage cooperation.

  Jan 2010 - Jan 2011

  I.T personnel
• 

  National Water and Sewerage Cooperation

  Jun 2010 - Aug 2011

  I.T Trainee

  Carried out tasks with the IT team, to ensure general maintenance of computer systems at the main branch and the other 18 branch offices of National water within Kampala.Ensured daily scans ran perfectly on each system since they were using cloud computing.Networked a new department and got involved in the setting up of more computers on an already existing department.Installed software in some of the computers that lacked essential software and ensured their proper functionality through constant checks and tests. Rectifying faulty switches and routers connected to the main station (main branch server), within the different branches in Kampala. Show less

• 

  Plan International

  Oct 2013 - Dec 2013

  Temporary Child sponsorship systems Assistant

  • Downloading of quality photos from field staff to a designated file for future use, and also printing needed child photos for community Development facilitators (CDF) to ensure filling up sponsored child questionnaires and proper data management.• Encoding of digital photos received from the field staff using the child data photo encoding tool(CDPET) hence enabling the photos useable for different activities inline with sponsorship.• Entering of new enrollment into the Es4 system for better management, storage and quick retrieval of information by sponsorship department members.• Handing over of sponsor child communications that raise queries from time to time, I did this to ensure all loose ends were tightened and that everything ran smoothly.Helping with IT support where needed within the program area office.That’s to say:- • Antivirus checks.• Installation of useful software eg Pdf creator, utility software.• Advising staff on some software and computer applications to use.• Desktop support where needed.• Troubleshooting tasks of faulty systems.eg UPS and some computers and laptops within the area. Show less

• 

  National Water and Sewerage Corporation

  Feb 2014 - now

  I carry out timely and accurate processing of billing input data and timely production of accurate bills within the area.I perform timely update of the billing database in line with the set standards and procedures of the company.I ensure the printing of all end of month billing reports including bills for all customers for the Areao I report all billing operational defects and anomalies realized during the month and reported them to Area Manager or Commercial Officer for immediate action.I produce and review data validation reports and make appropriate recommendations to the Commercial Officer - Billing.o I follow NWSC policies and guidelines in order to enforce database integrity and security of the billing system which is very important because data in the system is very useful for information generation Show less • Ensured accurate and timely input of customer data into the billing database.• Ensured custima was continuously updated with new customer information.• Ensured all generated anomalies were reported to the billing officer• All customer complaints related to billing were correctly resolved and reported.• Ensured proper maintenance and protection of the computer and other billing equipment.• Ensured timely printing of bills • Ensured that all billing records were properly kept and maintained. - I provided Systems maintaince and network assistance to different departments within the area. -Computer management and maintance. Show less

  • Commercial Billing & IT Officer

    May 2014 - now

  • Graduate Trainee-Billing Section /IT

    Feb 2014 - Apr 2014