Esraa Shawky

Experience

• 

  Talabat

  Jul 2018 - May 2024

  Account Executive

  ● Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may includemajor strategic customers within a geographic or industry focus.● Identify and solve vendor performance-related problems by analyzing and deriving insights fromlarge, complex sets of data● Work alongside the commercial and logistics teams to reduce fail rate, restaurant delays, busyhours, and food preparation times.● Onboard new vendors and conduct refreshment sessions to top offending chains.● Build and maintain effective long-term relationships and a high level of satisfaction with key senior-level decision-makers and influencers at an assigned group of customer accounts that may includemajor strategic customers within a geographic or industry focus.● Ensure our projects are delivered to a high standard in an efficient and timely manner to differentstakeholders.● Create presentations and reports on data to be communicated to our vendors and differentstakeholders.● Conduct field visits to check the pain points of our vendors and set action plans based on thefindings.● Conduct business reviews with accounts and identify business opportunities and businessrelationships that result in the achievement of increased revenue, profitability, and marketshare.● Provide excellent service and support in order to build a strong relationship and resolveoperational issues between clients/restaurants and the company.● Ensure locations and coverage area for every branch is accurate.● Work internally with cross-functional departments to ensure all requirements of the brand are met. Show less