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Punit Nayal

Punit Nayal

Network Support Enginner

Followers of Punit Nayal786 followers
location of Punit NayalGurugram, Haryana, India

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  • Timeline

  • About me

    ITSM (Agile) | ITIL (Scrum) | Problem Manager | Major Incident Manager | Incident Management Voice | Cisco SDWAN | Nokia Nuage | Avaya | VMware | Verint | Oracle FSBC/ECB | Sonus SMG | Customer Success

  • Education

    • Govt. Kirti Intermediate College

      2000 - 2002
      12th PCM A

      Senior Secondary

    • Punjab Technical University

      2003 - 2007
      Bachelor of Technology (B.Tech.) Electronics and Communications Engineering A

      B.Tech ECE

  • Experience

    • Innovaxis Technologies

      Aug 2008 - Oct 2011
      Network Support Enginner

    • Innovaxis

      Oct 2011 - Jan 2015
      Sr. Network Support Engineer

      Responsible for complete network Management.End to End troubleshooting.• Configure new implementation,creating Vlans.prepare Daily ,Weekly,&Monthly reports.• Providing ip add,&configure Switch port.configure STP Trunking HSRP on network.• Configure routing (RIP ,EIGRP,OSPF).• Addition of new devices in NMS tools.• Prepare &mangement network diagram.• Checking the status of all devices and links by doing Telnet.• Responding E-Mails for any new requirement to customer and management.• Cordinating With ISP for link failure.• Installing, configuring, upgrading network software, and providing technical support• Assisting in Backup Scheduling, User & Group Management.• Installing and administering.• Support for Network Printers, Scanners and various Data Storage device.• Monitoring and providing support for Network.• Maintenance of Hardware, Software and Network. Show less

    • Tech Mahindra

      Jan 2015 - May 2016
      System Engineer

      Interacting with UK Clients on day to day basis.Cisco Call Manager Backup Utility.Configuring dial peers for CME and troubleshooting CME.Adding Cisco IP Phones, Route patterns, Call Search Space.Implementing the Cisco IP Telephony, Unity Connection, CUCM.Experience of Installation and Configuration of Cisco Call Manager, Cisco Unity, IPCC Express, CCME and CUE.Experience with configuring and troubleshooting VLAN.Experience with Configuring and troubleshooting E1/T1 PRI, T1 CAS, FXO, FXS .Experience of Configuring and Troubleshooting Voice Protocols such as MGCP,SIP and H.323.Experience with configuring and troubleshooting NAT, PAT, and ACL etc.Experience in routing protocols such as RIP, EIGRP, OSPF and BGP. Experience in Setting up and Managing a NOC Environment (Managed Services). Show less

    • BT Group

      May 2016 - now

      • Problem Management Professional

        Aug 2021 - now

      • Technical Delivery Professional

        Aug 2020 - Jul 2021

      • Incident Management Professional

        Oct 2018 - Jul 2020

      • L2 Voice Engineer

        May 2016 - Oct 2018

  • Licenses & Certifications

    • Lean Six Sigma White Belt Learner

      Certiprof
      May 2025
      View certificate certificate

    • VMware vSphere: Install, Configure, Manage [V6.7]

      VMware Cloud Foundation (VCF)
      Sept 2019

    • ITIL V4 Foundation

      PeopleCert
      Aug 2024

    • CCNA R&S

      Cisco
      Dec 2014

    • Genesys Cloud CX: Professional Certification

      Genesys
      Apr 2025
      View certificate certificate

    • ISC2 Candidate

      ISC2
      May 2025
      View certificate certificate

    • ServiceNow IT Leadership Professional Certificate

      ServiceNow
      Jun 2025
      View certificate certificate

    • Versa SDWAN (V-SDB)

      Versa Networks
      Jan 2025

    • CCNA Collaboration

      Cisco
      Dec 2017

    • Black Belt CX Customer Success Manager

      Cisco
      Jun 2025
      View certificate certificate

  • Honors & Awards

    • Awarded to Punit Nayal
      Best Performer "Service Control" BT Group Sep 2024 Awarded for the Best Performer in Problem Management team.
    • Awarded to Punit Nayal
      You Make A Difference BT Group Dec 2018 Awarded for Outstanding Performance in Q3- 2018/19
    • Awarded to Punit Nayal
      Star Award BT Group Oct 2017 Certificate was awarded for dedication in support both LBG and BT in difficult and challenging situations.
    • Awarded to Punit Nayal
      Pat On Back Tech Mahindra Limited Feb 2016 Awarded for reducing the incident volume while following the Best practices in the Incident Management team.
    • Awarded to Punit Nayal
      Star Performer Of The Month Innovaxis Technologies Jun 2010 Awarded for the best Performer of the month