Naveen Kumar

Experience

• 

  Firstsource

  Sept 2012 - May 2015

  • Providing Product training to the New Hire Employees• Providing Refreshers to the employees in Operations • Responsible for Automation of knowledge portal / Internal reports• Responsible for TNI – Training Need Identification• Responsible for Floor activities to make asscoaites energetic• Responsible for Maintaining all training related reports• Creation of training modules• Take care of ID management of Training.• Responsible for OJT Batches• Ensure training/briefing done on new products & process change/update done and publish dip check report and efficacy Show less

  • Process Trainer

    Sept 2012 - May 2015

  • Business Trainer

    Dec 2013 - Jun 2014

  • Customer Care Executive

    Sept 2012 - Dec 2013
• 

  BPO Convergence Pvt. Ltd.

  Jun 2015 - Feb 2016

  Process Trainer

   Presently taking care of entire Training (Process Trainer)• Responsible for the certifications of employees within the timeline.• Have to train all the upper level management (Manager, Asst. Manager, TLs, Trainers) regarding Product & Process only.• Responsible for performance of 0-30 Days of associates.• Responsible for Team harmonization. • Responsible to achieve the best end result as per our client expectations

• 

  Idea Cellular Ltd

  Feb 2016 - Aug 2017

  Circle Service Trainer
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  Sri Aurobindo Society Rupantar

  Aug 2017 - Nov 2017

  Capacity Building Trainer

  To train Government School's Teachers on moral values and new way of teaching/learning.

• 

  Vision India Services Pvt. Ltd.

  Jan 2019 - now

  We work in Skilling and Employment

  • Assistant Manager

    Dec 2017 - now

  • District Manager

    Jan 2019 - now
• 

  GoodWorker

  Nov 2021 - now

  Operations Manager