Joe Ciccone

Experience

• 

  NJ Protection & Advocacy, Inc.

  Jan 1996 - Jan 1998

  Staff Attorney
• 

  Merck & Co., Inc.

  Jan 1998 - Jan 2004

  Assistant Manager

  • Managed corporate information center. Conducted competitive intelligence research, media monitoring, document delivery, serial and subscription management, and other library services• Conducted user assessments and tailored information resources to meet user needs

• 

  Ciccone Consulting, LLC

  Jan 2004 - Jan 2009

  Owner

  • Created and managed a successful consulting service with an annual net of >$100,000 and served Fortune 100, private, and non-profit companies• Implemented collection management software to enable clients to organize, control, and manage items in their collections

• 

  Standard & Poor's

  Jan 2009 - Jan 2010

  Digital Librarian (product manager)

  • Utilized Agile product management methodology to coordinate collaborative efforts of cross-functional team in order to create a searchable online digital library of 50 years of credit rating criteria• Developed processes to ensure the ongoing automated delivery of new ratings criteria to the digital library as well as a system to allow for versioning of similar criteria files over time

• 

  Bloomberg LP

  Jun 2010 - Jun 2020

  Legal Data Analyst (vendor manager)

  • Maintained vendor contracts and statements of work. Created and monitored SLAs and KPIs. • Conducted time studies and task shadowing to evaluate vendor performance. • Conducted periodic reviews of service provider performance to address issues and improve inefficiencies• Developed applications using Qlik Sense to leverage business intelligence and improve quality control of vendor work• Improved workflow efficiencies through task automation, resulting in a reduction of vendor staffing by 40%• Served as liaison between key internal stakeholders and the vendors to ensure that vendors were providing sufficient services to meet the stakeholders’ strategic goals Show less

• 

  Freedom Mortgage

  Jul 2020 - Mar 2021

  Vendor Security Specialist

  • Helped establish Company’s first vendor security program.• Drafted contract management procedures. Reviewed Cybersecurity and Privacy contract provisions.• Developed risk rating tool. Conducted inherent risk assessments of critical vendors• Drafted vendor security questionnaire. Conducted initial and annual due diligence reviews of vendors.

• 

  AM Best

  Mar 2021 - now

  • Director, Vendor Management

    May 2024 - now

  • Associate Director, Vendor Management

    Sept 2022 - May 2024

  • Vendor Management Analyst

    Mar 2021 - Sept 2022