Sarah Clark

Experience

• 

  Spectrum Health United Memoria

  Jan 2006 - Jan 2011

  Director, Revenue Cycle

  Direct revenue cycle activity for Spectrum Health United and Kelsey Hospitals facility, professional, and post acute business lines. Lead Revenue Cycle integration for new member hospital, Gerber Memorial. Partner with Shared Services leadership in Payer Relations, Revenue Integrity, Coding, Reimbursement and Patient Finance to ensure optimal revenue cycle performance. Key liaison for member hospital leadership team and clinical teams with revenue cycle shared service leadership. Leads revenue cycle compliance initiates at United and Kelsey hospitals. Chairs United and Kelsey Revenue Cycle Cabinet. Provides leadership and direction to local patient access staff including radiology scheduling, pre-encounter, registration, and financial counseling functions. • Lead Revenue Cycle Cabinet Committee and developed Revenue cycle cabinet infrastructure at new member hospitals• Implemented automated eligibility tool across health system• Lead business owner for implementation of propensity to pay scoring software• Developed New Business and Service Line Process; leading initiatives for Cancer Care, Wound Healing Program, Digital Mammogram, among others• Lead project to transition professional billing services from outsourced business partners to internal shared service teams• Coordinated the Revenue Cycle implications of CDI Program• Implemented a Career Ladder in Patient Access• Lead process improvement work plan for Long Term Care revenue cycle improvement• Lead revenue cycle integration for additional community hospital acquisitions• Coordinate Front End improvements for Pre-Bill edit strategy initiative• Lead work plan for Patient Friendly Billing initiative at community hospitals• Implemented POS Collections process in Emergency Department• Leading implementation of second level physician review for Utilization Management program Show less

• 

  Spectrum Health

  Jan 2012 - Apr 2016

  Director Patient Financial Services

  Direct Corporate Billing Office operations supporting insurance and patient billing, collection, denial, call center, cash application, education, and system functions.Effectively manages accounts receivables and collaborates with key stakeholders across the revenue cycle. Corporate Billing Office lead for billing and coding compliance committee; approval delegate of repayment committee. Facilitate integration of billing office operations from new regional hospitals to the corporate billing office structure. Collaborate across revenue cycle to enhance processes supporting the claim adjudication process from creation through closure (claim editing, submission, follow-up and denial processes). Led initiative for evaluation, selection, and implementation of system wide bad debt collection agreements. Partnered with internal and external legal counsel to modify the contract language to add additional protections for consumer credit law and 501r regulatory changes. Show less

• 

  UCB

  May 2016 - Dec 2016

  Vice President Revenue Cycle
• 

  Spectrum Health

  Dec 2016 - Dec 2022

  Grateful to be a part of bringing together the Patient Access leaders across BHSH System

  • Senior Director, Patient Access BHSH System

    Apr 2022 - Dec 2022

  • Senior Director Registration and Financial Counseling

    Oct 2018 - Apr 2022

  • Director, Patient Access

    Dec 2016 - Apr 2022
• 

  Corewell Health

  Nov 2022 - now

  Vice President, Registration & Financial Counseling