Troy De La Harpe

Experience

• 

  FRUIT AND VEG CITY FRESHSTOP

  Jan 2001 - Dec 2001

  Packer

  - Packed packets for customers.- Ensured products where packed correctly as to not damage softer items.

• 

  Hua Lien Chinese Takeaway

  May 2001 - Dec 2001

  Packer

  Helped the chef to sort out takeaway orders and to give completed dish to customers. The line helped the chef to know what is needed where and create an efficient assembly line, therefore, minimising errors and improving delivery.

• 

  Cape Argus

  May 2001 - Sept 2001

  Newspaper deliveries

  Receive newspapers from agent at 04:00 am. Sort and bag the newspapers for respective clients. Deliver the newspaper by bicycle come rain, cold or sun. Special contraptions were designed, by myself, for the bicycle in order to increase newspaper load and reduce the amounts of trips that I had to do in the morning. Importance was placed on making sure clients received their newspapers early.

• 

  St Elmos Pizza

  Jan 2002 - Jul 2003

  - Took orders, served customers and ensured dishes were correct and delivered with speed. - Customers were my main objective and used all my tools to ensure a smooth dining experience. Supported waitrons with service and cleaning.

  • Waiter

    Dec 2002 - Jul 2003

  • Food Runner

    Jan 2002 - Dec 2002
• 

  Junior Achievement USA

  Jun 2003 - Sept 2003

  Self Employed

  I was given the opportunity to start a small business (choc cluster) where we had to source, package, logo design, costing and selling. This was followed up with an exam with Junior achievement (Cambridge University certified)

• 

  Ocean Basket Holdings

  Nov 2004 - Nov 2005

  Waiter

  - Ensure customer satisfaction, up-sell promoted dishes and deliver dishes on time.- Responsibility of cashing up at the end of the evening.- Ensuring tables and area are clean and safe for staff and customers.- Communication with kitchen and bar for client special requests.

• 

  Central Retailers

  Jan 2006 - Mar 2007

  - Managed store organisation, maintenance andpurchasing functions.- Trained team members in successful strategies tomeet operational and sales targets.- Multiplied earnings through sales goalachievement, customer service improvements andcommitment to team objectives.- Mentored team members to enhance professionaldevelopment and accountability in workplace. - Met with existing customers and prospects to discuss business needs and recommend optimal solutions.- Developed and delivered engaging sales presentations to convey product benefits.- Increased sales by offering advice on purchases and promoting additional products.

  • Manager

    Nov 2006 - Mar 2007

  • Sales Representative and Mentee

    Jan 2006 - Nov 2006
• 

  Butlers Pizza

  Dec 2006 - Dec 2009

  Delivery Driver

  - Delivering pizzas on-time and warm to clients.- Ensuring cash ups at the end of the evening were in order.

• 

  Camera Ready Cars

  Apr 2007 - Apr 2008

  - Conducted research to better understand vehicles and better understand what clients generally want on set.- Maintained and updated project plan.- Worked closely with clients and company to learn daily duties.- Collaborated with different departments on set to ensure vehicles were in meticulous condition, safe, and protected at all times and that production could take place effortlessly. - Quoted and invoiced clients.- Answered calls and set up directors diaries.- Trusted to open and close factory.- Ensured office was maintained with stationery.- Balanced petty cash monthly and ensured utility bills were paid on-time.

  • Auto Detailer

    Jul 2007 - Apr 2008

  • Office Administrator

    Apr 2007 - Jul 2007
• 

  Movie Auto Detailing MAD

  Jul 2007 - Apr 2008

  Product management

  - Conducted research to better understand vehicles and better understand what clients generally want on set.- Maintained and updated project plan.- Worked closely with clients and company to learn daily duties.- Collaborated with different departments on set to ensure vehicles were in meticulous condition, safe, and protected at all times and that production could take place effortlessly.

• 

  Kevin Wolff Plumbing

  Apr 2008 - Apr 2009

  Apprentice Plumber

  - Prepared variety of different written communications and documents.- Actively listened to customers, handled concerns quickly and escalated major issues to owner.- Learnt directly and mentored by owner.- Conducted research, gathered information from multiple sources as part of self-learning for plumbing industry.

• 

  Allsure Plumbing

  Jan 2009 - Nov 2010

  - Expanded cross-functional organisational capacity by collaborating across departments on priorities, functions and common goals on construction sites.- Controlled costs and optimised spending via, inventory purchasing and technology upgrades.- Accomplished multiple tasks/jobs within established timeframes.- Kept detailed records of daily progress to identify and correct areas needing improvement. - Prepared variety of different written communications and documents.- Actively listened to customers, handled concerns quickly and escalated major issues to owner.- Learnt directly and mentored by owner.- Conducted research, gathered information from multiple sources as part of self-learning for plumbing industry.

  • Team Leader

    Mar 2010 - Nov 2010

  • Plumber

    Jan 2009 - Nov 2010
• 

  Troy, Your Plumber

  Nov 2010 - Jun 2015

  Business Owner

  - Put together realistic budgets based upon costs and fees for successfully operating business.- Communicated with customers to provide recommendations on repairs.- Optimised team hiring, training and performance.- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.- Employed and advocated the innovative products relative to the market to gain competitive advantages. - Customer satisfaction driven and this was implemented into employees too. Show less

• 

  I2 International Institute of Education

  Aug 2017 - Apr 2022

  - Managed 8 foreign teachers through observation, growth meetings and trainings.- Achieved top campus in sales out of 100 campuses and 23 cities in 2019.- Conferred with educators to identify current classroom concerns and diversify instructional strategies.- Offered friendly and efficient service to customers, handled challenging situations with ease.- Conducted interviews for hiring of possible candidates for my campus.- Liaised and mediated issues between all staff, local and foreign.- Motivated staff to achieve campus targets.- Implemented my own data analysis by using data of teachers' class utilisation, non-teaching hours and demo. With the insights I could improve and also justify the actions I had taken with regards to teachers' timetables/work schedules. Show less

  • English Second Language Teacher

    Aug 2015 - Apr 2022

  • Manager: i2 International Institute of Education

    Aug 2017 - Aug 2019
• 

  Troy Your Plumber

  Oct 2022 - now

  Plumber
• 

  Acutts Real Estate

  Oct 2022 - Sept 2023

  Real estate

  Candidate Property Practitioner

• 

  Cornerstone Institute

  Jan 2023 - Nov 2023

  Adjunct Lecturer: TESOL
• 

  Elkanah House

  Jul 2024 - Jul 2024

  Teacher

  IEB Curriculum- Compiled comprehensive lesson plans- Reflected on lessons and lesson plans- Taught to meet lesson outcomes- Adapted teaching to reach different learning styles- Differentiated instruction- Constructivism- Inquiry-based learning- Applied real-word examples in conjunction with my professional career experiences.- Developed teacher-student relationship to enable effective teaching methods- Observed and reflected on lessons- Assisted the teacher in the class Show less

• 

  IES Blouberg International School

  Sept 2024 - Sept 2024

  Teacher

  Cambridge IGCSE and A-levelDelivered classes- Compiled comprehensive lesson plans- Reflected on lessons and lesson plans- Taught to meet lesson outcomes- Adapted teaching to reach different learning styles- Differentiated instruction- Constructivism- Inquiry-based learning- Applied real-word examples in conjunction with my professional career experiences.- Developed teacher-student relationship to enable effective teaching methods- Observed and reflected on lessons- Assisted the teacher in the class. Show less

• 

  IES International Helderberg School

  Jan 2025 - now

  Teacher: Business Studies (Maternity Post)

  Business Studies:IGCSE and AS-Level educator