Matthew Wood

Experience

• 

  Best of the Best

  Sept 2011 - Apr 2012

  Salesman

  Interruptive, direct sales on a 100% commission basis. Selling tickets to win monthly competitions.

• 

  Virgin Media

  May 2012 - Sept 2020

  * Responsible for 2x Stores (Bedford and Harlow) whilst also running a strategic Tactical Team that would operate across the region. c. 15-20 FTE across my 3 teams.* Achieving multiple KPIs consistently across multiple locations through both hands on and remote management* Sales, People and Operations Management across multiple locations* Regional lead for Investigations, Disciplinaries and Grievances* Regional lead for Assistant Manager development and progression* Mentor to new managers* Data tracking, analysis and projections for the whole region* Deputising for Regional Manager* Running regional incentives Show less

  • Store Manager (Multi-Site)

    Aug 2019 - Sept 2020

  • Store Manager

    Apr 2016 - Aug 2019

  • Sales Team Leader

    Sept 2015 - Mar 2016

  • Senior Sales Executive

    May 2012 - Aug 2015
• 

  JAR Communications T/A O2

  Sept 2020 - Jun 2022

  Store Manager

  Key Achievements:* Taking a struggling store and turning it around to consistently hit KPIs* Delivering company best conversion rates on a continual basis* Delivering the company's first ever 100% Compliance Audit* Delivering 2 more 100% Compliance Audits in the same year* Delivering the first ever Triple Crown - 100% Customer Experience Mystery Shop, 100% Compliance Audit and a 100% FCA Mystery Shop all in the same quarter* Managing through several complex people issues and rebuilding the team - instilling a positive, inclusive working environment with high operational, sales, people and experience standards* Recruiting and developing a stable, committed and highly effective new team* Regularly deputising for the Regional Manager* Building from scratch a heavily formatted and conditioned reporting tracker in Excel that could accurately depict sales performance, commission earnings and sales forecasting. A problem solving solution as there was an absence of any regular company reporting. Show less

• 

  Research Runner

  Jul 2022 - now

  • Head of People and Operations

    May 2023 - now

  • Sales Team Manager

    Jul 2022 - May 2023