Keegan Labrador

Experience

• 

  Surf Style

  Jan 2005 - Jan 2007

  As a store manager at Surf Style I was responsible for opening and closing the store, calculating and balancing the cash deposits, confirming inventory counts, working with the corporate office to re design the layout of the sales floor, overseeing the receiving manager and the assistant store manager as well as final oversight of the store’s front line staff and increasing the overall profitability of the store. Responsible for conducting inventory counts, ordering of inventory, ensuring inventory is in the correct location on the sales floor, restocking the sales floor and managing the stockroom.

  • Store Manager

    Jan 2006 - Jan 2007

  • Receiving Manager

    Jan 2005 - Jan 2006
• 

  BayCare Health System

  Aug 2008 - Aug 2014

  • Directed the day to day operations of 4 teams including a dialer team, a senior collection team, a customer service team, and a support/clerical team • Developed and implemented several key process improvements including recruiting and retention, vendor management, and portfolio evaluation • Maintained key individual and department performance indicators including average wait times, right party contacts, and average talk times• Consistently achieved department revenue goals as well as aided individual collectors in reaching their performance goals• Designed and implemented multiple formulas to evaluate client’s portfolios and improve workflows• Routinely took on the role of project manager to oversee multiple high level IT projects Show less --- Worked directly with the Collection Manager to manage the day to day operations and strategic direction of the Collection Department--- Supervised four individual teams including a dialer team, a senior collection team, a customer service team, and a support/clerical team--- Hired, developed, and coached front line team members --- Created and modified department workflows to ensure the most efficient handling of accounts--- Monitored the compliance of the department in regards to State and Federal laws, including the FDCPA--- Responded to consumer complaints that originated with a government agency, such as the Consumer Financial Protection Bureau--- Worked with the legal department to resolve compliance related law suits--- Developed and implemented several morale boosting programs --- Assisted the IS department with the implementation of technology projects--- Managed vendor relations --- Identified and implemented various procedural changes to increase efficiency Show less

  • Collection Manager

    Apr 2014 - Aug 2014

  • Recovery Team Coordinator

    Dec 2009 - Mar 2014

  • Predictive Dialer Specialist

    Aug 2008 - Dec 2009
• 

  Menin Hospitality (drumBAR)

  Jun 2015 - Oct 2015

  Operations Manager

  • Directed the day to day operations of the drumBAR venue• Assisted the General Manager in planning and executing the strategic direction of the venue• Served as host to exceed each customer's expectation of the establishment• Maintained standards for food, beverage, service, and atmosphere while building positive customer relations.• Maintained profit/loss reports and had thorough knowledge of expenses/revenue• Worked with corporate marketing team to design and implement the marketing program for the venue Show less

• 

  Bar Takito

  May 2016 - Feb 2017

  • Gained practical experience serving a diverse clientele in a fast paced environment• Maintained a clean and organized bar space• Experienced working a fast paced service well • Experienced with POS terminals and cash handling protocols• Knowledgeable about bar schematics and spirit brands• Solid foundation of classic and modern cocktail recipes

  • Bartender

    May 2016 - Feb 2017

  • Bartender

    May 2016 - Feb 2017