Alex Gonzalez

Alex Gonzalez

Analyst II-Sys Admin & Support

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location of Alex GonzalezHeredia, Costa Rica

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  • Timeline

  • About me

    Technical Product Owner at Hatchworks

  • Education

    • ENEB - Escuela de Negocios Europea de Barcelona

      2024 - 2025
      Master's degree Big Data and Business Intelligence
    • Universidad Americana (CR)

      2019 - 2024
      Bachelor's degree Computer Software Engineering 3.7
  • Experience

    • Bank of America

      Jul 2012 - Jul 2014
      Analyst II-Sys Admin & Support

      Provide user access management administration via tickets for web based and mainframe based applications. Support daily provisioning and de-provisioning operational aspects of Home Loans and Legacy Asset Servicing. Work as project manager assistant for regional projects related to risk, innovation and engagement projects, working with small international multidisciplinary groups. Work as Global Technology and Operations innovation team communications leader. Drive automation and efficiency projects. Show less

    • Experian

      Sept 2014 - Dec 2020

      • Facilitate Scrum ceremonies, including daily stand-ups, grooming, sprint planning, sprint retrospectives• Help team remove roadblocks and escalate risks, roadblocks or issues in a timely and effective manner• Work closely with Product Owner to maintain a healthy product backlog for the team, manage team priorities and scope each sprint, as well as coordinate and manage cross-team dependencies to keep projects on track• Provide thorough status updates/reports on your team's sprint and/or project accomplishments in real-time to project/program manager and other key stakeholders• Analyze, design, develop, code and implement programs in one or more programming languages for a specific assigned software system or systems. Including PC, Web, or mainframe-based development tools.• Identify and resolve application, database software, and programming problems• Support integrated applications with an understanding of system integration, test planning, scripting, and troubleshooting• Write program specifications for individual programs• Assess the health and performance of software applications and databases• Quality assurance process, log bugs in Jira, testing data integration and software functionality • Provide process improvement solutions design and mentoring Show less

      • Software Developer II and Scrum Master

        Feb 2017 - Dec 2020
      • Processing Analyst

        Jan 2016 - Jan 2017
      • Business Analyst

        Sept 2014 - Jan 2016
    • Hewlett Packard Enterprise

      Dec 2020 - Jan 2022
      Business Operations Manager
    • HatchWorks

      Jan 2022 - now
      Technical Product Owner
  • Licenses & Certifications

    • 6Sigma Yellow Belt Certification

    • Microsoft Certified: Azure Data Fundamentals

      Microsoft
      Nov 2021