Michael Cribben

Experience

• 

  Blockbuster

  Jul 2007 - Aug 2010

  Assistant Manager
• 

  UConn Co-op

  Aug 2010 - Jan 2015

  Apple Certified Mac Technician
• 

  Famous Footwear

  Feb 2015 - Jul 2016

  Assistant Manager
• 

  The LEGO Group

  Jul 2016 - now

  Inspiring the engagers of tomorrow! Delivering new ways to connect and create meaningful relationships with LEGO fans and community members. We are the digital link between The LEGO Group and our many consumers across social media and all digital experiences, including LEGO Ideas and LEGO.com product reviews. "Welcome to The LEGO Group!" One simple phrase can kickstart a career-long journey. Aim for success and be prepared for anything. This team/role eventually developed from a pilot into the Community Engagement Team Lead a team of seasonal consumer services advisors through Main Season during the Covid19 Pandemic. (Serious Players) Level 2 Support Team handling escalations, CPQ cases, advanced troubleshooting, digital product support. Lead a team of seasonal consumer services advisors through Main Season. (The BrickHeadz) Level 2 Support Team handling escalations, CPQ cases, advanced troubleshooting, digital product support.

  • Digital Consumer Engagement Lead

    Jan 2024 - now

  • Digital Community Engager

    Nov 2021 - Jan 2024

  • Seasonal Induction Coordinator

    May 2021 - Nov 2021

  • Sandbox Engager

    Feb 2021 - May 2021

  • Team Leader (Seasonal - Serious Players)

    Oct 2020 - Feb 2021

  • Sandbox Engager

    Aug 2019 - Oct 2020

  • Consumer Services Specialist (L2ST)

    Feb 2019 - Aug 2019

  • Team Leader (Seasonal - The BrickHeadz)

    Jul 2018 - Feb 2019

  • Consumer Services Specialist (L2ST)

    Aug 2017 - Jul 2018

  • Consumer Services Advisor

    Feb 2017 - Aug 2017

  • Seasonal Consumer Services Advisor

    Jul 2016 - Feb 2017