Graig Hickey

Experience

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  United States Army Reserve

  Jan 1995 - Jan 2003

  Soldier

  62J General Construction Equipment Operator

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  PetSmart

  Oct 2006 - Jun 2010

  Operations Manager
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  Bed Bath & Beyond

  Jun 2010 - Sept 2015

  Assistant Store Manager

  •Oversaw and directed the overall daily operations of store with more than 60 employees•Established and maintained excellent-quality customer relationships and provided superior service resulting in more loyal customers•Participated in several special company projects throughout the Midwest working directly with corporate and regional staff•Formulated several policies that lead to an improvement of organizational effectiveness •Created and maintained an image for the store that resonated with customers •Ensured all products were in stock by working directly with vendors and manufacturing facilities•Worked directly with customers to ensure their orders were completed in a timely manner and exceeded all expectations. •Ensured that each customer received outstanding customer service by providing a customer friendly environment •Recruited, trained, developed and communicated with all staff as well as assess performance on a regular basis•Implemented and maintained customer service standards•Maintained all merchandising standards, display presentation, signing standards and monitored inventory levels•Planned and assigned daily goals, tasks and assignments •Assured proper completion through follow-up•Assisted in monitoring retail sales performance through the analysis of sales reports and comparison shopping •Managed all office tasks, including management of funds, media, receiving, inventory and payroll. Show less

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  Vixxo

  Sept 2015 - Oct 2018

  Multi Site Facality Manager

  • Responsible for overseeing the operations of over 300 sites/locations on a daily basis • Establishes and maintains excellent-quality client relationships and provided superior service• Sourced and trained several companies that are currently working with our client• Maintain a 24/7 client experience at the highest level of compliance • Financial and Strategic planning to ensure continued growth• Increases operational effectiveness & efficiency of buildings and infrastructure• Schedules facilities team/vendors to achieve the most optimal labor time/cost ratio• First point of escalation for large facility maintenance emergencies• Work with service contractors to schedule as needed coaching opportunities • Oversee maintenance related procurement requests • Project manage portfolio large-scale maintenance projects • Aids in developing company wide strategy for cost saving and revenue building initiatives • Manage facility service contracts to ensure financial compliance • Oversee all preventative maintenance programs• Act as the liaison between contractors and the client Show less

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  SMS Assist, L.L.C.

  Oct 2018 - Aug 2021

  • Program Manager - Retail Banking Equipment Services

    Mar 2021 - Aug 2021

  • Client Relationship Manager

    May 2019 - Aug 2021

  • Associate Director

    Oct 2018 - Aug 2021
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  The Project Doctor Handyman Services, LLC

  Aug 2021 - now

  Founder
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  The Project Doctor Handyman Services LLC

  Aug 2021 - Oct 2023

  Founder
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  SMS Assist, L.L.C.

  Oct 2023 - now

  Field Operations Manager