Orsolya Kis

Experience

• 

  BT

  Sept 2013 - now

  People manager of a Team of 40+Management of customer onboarding activitiesManagement of operational activitiesCreating training schedules Working as a Team Coordinator, my main responsibility washelping out the managers of our team. Checking the teams dailyworkload, making different kinds of schedules. I was responsible todo the quality checks for the individuals. In case a new customerlaunch is planned, I was helping during the ORT check.Making handouts for our team to pass the desired goals. Workingtogether with our team trainer, I also organized recap sessions andsmall training sessions for the team. Working as a Meet Me helpdesk agent, my daily work was toprovide tier 1 support to our Conferencing customers. Taking callsand emails and troubleshoot the issues during live conference calls.

  • Team Manager

    Dec 2016 - now

  • Team Coordinator

    Sept 2015 - Dec 2016

  • MeetMe helpdesk coordinator

    Sept 2013 - Sept 2015