Lady Isabeth R.

Lady Isabeth R.

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location of Lady Isabeth R.Groningen, Groningen, Netherlands

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  • Timeline

  • About me

    IT Project Manager | PRINCE2 Agile® Practicioner | Professional Scrum Master

  • Education

    • Universidad Centro Occidental 'Lisandro Alvarado'

      -
      Production Engineering

      The study of the design and manufacturing processes of a product and, also, the planning, measurement and control of all economic and productive activities within an organization.

  • Experience

    • Atos

      Jan 2016 - now

      • Collaborated with a cross-functional Scrum team to deliver the ICC Local product, driving employee support transformation through automation with Smart Lockers and Vending Machines. Acting as Scrum Developer, engaged in Sprint reviews, planning, and retrospectives.• Created comprehensive Smart Lockers product collateral, including service description documents, statements of work, high-level designs, and customer presentations.• Standardized workflows and deployment processes with detailed deployment guides, training materials, and technical resources, enabling seamless execution for Project Managers.• Supported end-to-end technical releases and maintained documentation, collaborating with external suppliers incorporating feedback for continuous improvement.• Acted as a Subject Matter Expert for Smart Lockers and Vending Machines, contributing to bids and solution design. Show less • Led the Transitions & Transformations department at GDC Canarias, managing a team of Project Managers while overseeing Service Desk deployments.• Directed all active and upcoming Service Desk projects for new and existing customers, ensuring seamless execution.• Managed recruitment, training, workload distribution, and professional development for Project Managers.• Acted as Subject Matter Expert for Service Desk bids and solution design.• Conducted site tours at Atos GDC Canarias Service Desk for prospective customers. Show less

      • Deployment Manager

        Feb 2021 - now
      • Head of Transitions & Transformations Department

        Feb 2019 - Feb 2021
      • IT Project Manager

        Jul 2018 - Feb 2019
      • Team Leader

        Aug 2016 - Jul 2018
      • Service Desk Analyst

        Jan 2016 - Aug 2016
  • Licenses & Certifications

    • ITIL® v4 Foundation

      PeopleCert
      Feb 2023
    • PRINCE2 Agile® Foundation & Practitioner

      PeopleCert
      Feb 2024
    • Professional Scrum Master I

      Scrum.org
      Nov 2024