Lady Isabeth R.

Experience

• 

  Atos

  Jan 2016 - now

  • Collaborated with a cross-functional Scrum team to deliver the ICC Local product, driving employee support transformation through automation with Smart Lockers and Vending Machines. Acting as Scrum Developer, engaged in Sprint reviews, planning, and retrospectives.• Created comprehensive Smart Lockers product collateral, including service description documents, statements of work, high-level designs, and customer presentations.• Standardized workflows and deployment processes with detailed deployment guides, training materials, and technical resources, enabling seamless execution for Project Managers.• Supported end-to-end technical releases and maintained documentation, collaborating with external suppliers incorporating feedback for continuous improvement.• Acted as a Subject Matter Expert for Smart Lockers and Vending Machines, contributing to bids and solution design. Show less • Led the Transitions & Transformations department at GDC Canarias, managing a team of Project Managers while overseeing Service Desk deployments.• Directed all active and upcoming Service Desk projects for new and existing customers, ensuring seamless execution.• Managed recruitment, training, workload distribution, and professional development for Project Managers.• Acted as Subject Matter Expert for Service Desk bids and solution design.• Conducted site tours at Atos GDC Canarias Service Desk for prospective customers. Show less

  • Deployment Manager

    Feb 2021 - now

  • Head of Transitions & Transformations Department

    Feb 2019 - Feb 2021

  • IT Project Manager

    Jul 2018 - Feb 2019

  • Team Leader

    Aug 2016 - Jul 2018

  • Service Desk Analyst

    Jan 2016 - Aug 2016