Experience

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  Oberoi group

  Feb 1998 - Jun 2004

  Food and beverage manager
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  Oberoi airport services

  Jun 2004 - Jun 2007

  Manager
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  Eih (east india hotels) limited, oberoi flight services, nd.

  Jul 2007 - Aug 2008

  General manager
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  Oberoi airport services

  Aug 2008 - Aug 2012

  General manager

  • Entrusted with the responsibility of heading a multicity operation of Oberoi Airport Services at Mumbai, Delhi, Chennai, Cochin, Kolkata and Bangalore. Client list included all the major airlines operating to / from India• Worked closely with various agencies including government bodies, Airport Authority of India, MIAL, BIAL to ensure smooth functioning of airport operations at various locations.• Managed completion of new projects of Restaurants and lounges at Mumbai and Kolkata airports within the stipulated timeframe. Efficiently handled and negotiated with trade unions at Mumbai and Kolkata to ensure smooth day to day operations and union settlements.Achieved highest employee engagement levels (within the Oberoi group) for Mumbai unit in Aon Hewitt engagement survey. Show less

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  Eih flight services, oberoi group

  Sept 2012 - Apr 2015

  General manager

  • Responsible for planning and implementing Strategies, Budgets and Business Solutions for meeting organizational requirements and growing business needs. • Achieved turnaround of the business unit from a loss making unit to an operational profit centre. Successfully added several clients to stagnant business which had shown no growth for the past three years.• Achieved better productivity by re structuring various departments’ manpower to ensure optimum output.• Reduced the operational costs in various departments by double digit percentages to ensure waste reduction, enhancing productivity and thereby operational profitability.o Ensured better and efficient cash flow management resulted in zero overdrafts from banks.o Reduced HLP costs by over 20% from past statistics to achieve better efficiency and profitability.o Increased customer satisfaction level and same was reflected in client feedback reports.o Achieved highest audit ratings for the unit since inception from various airlines.o Managed to keep continuity in ISO 22000 certifications. Got the Halal certification for the unit• Strategized & implemented long term organization goals to ensure maximum profitability in line with organizational objectives. • Drove Business Excellence-created continuous improvement, process improvement and customer orientation culture.• Responsible for conducting internal audits, assessments, training/awareness campaigns for all levels of employees and various stakeholders aiming to achieve the targets/mission/vision of the organization. • Involved in developing Annual operating plans for achieving the growth target, execution, resources allocation & arrangement.• Handled profit centre operations, business development operations to enhance visibility, revenue and profits. Show less

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  Eih limited, oberoi flight services, nd.

  May 2015 - Mar 2018

  Deputy vice president/ general manager, delhi
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  Eih limited, oberoi flight services, nd.

  Dec 2021 - now

  Vice president new delhi

  • Responsible for driving entire flight catering operations with final accountability to realize revenue and profitability objectives; rolling out innovative strategies to capture and retain a respectable market share in competitive business scenario.• Providing a new direction & thought leadership to the company, developing & implementing strategies while managing overall operations with complete P&L Accountability. • Recognized as the key contributor in organizational development & growth, employee welfare & culture building of the company and strategic decision making processes.• Instrumental in innovation & transformation management, developed procedures, service standards & implementing effective control measures to achieve the desired goals. • Efficiently analyzing company with industry peers to find areas of opportunity based on relative performance, suggesting possible measures & solutions to be implemented for performance improvement, which are aligned with company strategy.• Evaluating and pursuing business opportunities as per targeted plans & achieving targeted market share. • Responsible foro Manpower Planning, Recruitment, Manpower Rationalization, Discipline, Liaising, Legal Matters, CSR, Contract Labour Management, Statutory Compliances, Salary Administration, Performance Appraisal, Retention, Contract employment, etc. o Maintaining Good Industrial relations by engaging Union and other staff. o Handling compliance of statutory obligations under various Labour Laws like Submitting Returns, Renewal of Licenses, etc.o Liasoning with Government authorities for all matters related to Dept.Achievements: Credential of receiving “In-flight Caterer of the Year Award” for 2015 and 2018.Felicitated with “Silver award for best in-flight catering unit twice” in a row 2015 & 2016 awarded by MEDINA (world renowned auditing company employed by airlines). Show less