Sameer Relan

Experience

• 

  Triveni Enterprises

  Aug 2006 - Sept 2009

  Technical Manager

  Job responsibilities included troubleshooting OS problems like BSOD, reinstalling OS, setting up new systems on network, and hardware troubleshooting. Was handling hiring of new executives as well. Was taking care of the sales team.

• 

  Quatrro

  Oct 2009 - Oct 2010

  Solution Engineer

  Worked for Quatrro as a Solution Engineer for TSG. Job profile included troubleshooting user problems relating to Operating System issues (Win9x, NT, and Win 2000), Network Connectivity, MS Office products and Internet connectivity, performing upgrades, installation of software and drivers and essential desktop troubleshooting, installing and troubleshooting hardware peripherals like printers modem etc., User rights and permission, disabling and enabling accounts, virus removal, etc.Job profile also included sales. A fresh customer calls in with any problem on the computer and after convincing the prospect customer, selling the appropriate technical support planm and then fixing all the issues with the system. Have been assisting the team in achieving their KRAs by repeatedly acting as a second voice and educating the customer about upgrades, scrubbing open cases for the team regularly, taking responsibility for the promised callbacks in case of team members week off.Have provided sales training to fellow employees on the entire floor. Have been rated as a top performer – a G5-P5 rating for the previous year. Show less

• 

  Ciena

  Oct 2010 - Apr 2011

  Helpdesk Analyst

  Worked for CIENA Corporation as a Helpdesk Analyst. Job profile included remote troubleshooting any kind of issues on Ciena systems provided to the Ciena employees. Ticket logging, incident management, basic AD management, intranet issues, vpn connectivity, internet connectivity, ms outlook issues, windows OS issues, installation of softwares, etc. Troubleshooting issues relating to hardware, software, and network technical assistance for all help desk calls, email and personnel requests. Coordinating with logistics and staging teams globally. Provide call logging, problem resolution, tracking and escalation for all issues using the Magic call tracking system. Diagnose/support client applications. Research questions regarding software/hardware installations, error messaging and status. Also participated in documentation or revisions of training manuals. Show less

• 

  Navisite

  Apr 2011 - Nov 2016

  Project Manager

  Project Manager - Implementation Services

• 

  Cloud4C Services

  Dec 2016 - Jun 2021

  Senior Program Manager

  Program management Lead - Middle East Asia - SAP & INFRASTRUCTURE - Migrations and Cloud Infrastructure Program/Project Management Expert

• 

  Rackspace Technology

  Jun 2021 - now

  India Leader for Operations for 2 of the segments for the organization. Leading two different verticals for Rackspace India supporting multiple teams and projects spread across 150+ members including managers, and technology personal supporting global customers on technologies like Microsoft Windows, Linux, Unix, Storage, Backups, VMware, DCoperations Network Operations etc. The responsibilities include:Leadership: Responsible for running 24/7 India operations, including recruitment, transitioning, appraisals and other operational and human resource related functions. Leading the team making sure that the team delivers optimally ensuring high levels of customer experience. Project Management: Leading the project management team on new implementations and upgrade projects helping the customer transition to the Rackspace hosted infrastructure. Show less

  • Director, Service Delivery

    Aug 2023 - now

  • Senior Manager

    Dec 2022 - Jul 2023

  • Manager : Global Implementations

    Jun 2021 - Nov 2022
• 

  Rackspace Technology

  -

  Director, Service Delivery