Dweep Saha

Experience

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  Adfc Limited

  Aug 2007 - Jan 2010

  Customer Service Officer

  • Worked as a SME(Subject Matter expert) in Sales domain.• Provided Training to the team Members on Products(Medical claim),Soft skills and sales pitching• Provided Application training(Vision+) to the New joiners • Verification of the sales leads send by the Inbound agents• Assisted the supervisor to motivate the Team members for achieving the sales target• MIS Management: Prepared the regular MIS Report for the Team and for Unit and sent it every day to the Unit Head and other Senior Managers• Taking MD Level Escalations of premium customers and solving their queries.• Managing the Floor in absence of Supervisors Show less

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  Wipro

  Mar 2011 - Aug 2012

  Senior Associate (British Telecom)

  • Helped clients with the problem regarding the Broadband Connection.• Helped clients with the faults regarding the landline connection.• Helped the clients regarding the email issues and email clients.• SPOC for the teams average talk time and V-Saturn score on calls

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  Cognizant

  Aug 2012 - Apr 2015

  Programmer Analyst

  Managing various Change Requests through different stages of Change Management from kick-off calls with CAB till implementation of the same and analyising the Change reports post implementation Managing team of 7 members and reporting their performance to the senior management

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  BRITISH TELECOMMUNICATIONS PUBLIC LIMITED COMPANY

  Apr 2015 - Feb 2020

  Request fulfillment Associate

  • Kept requests and projects for telecom installation on schedule by managing deadlines and adjusting workflows.• Supervised multiple projects from project start through delivery by prioritizing needs and liaising between various stakeholders.• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.

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  Ericsson

  Aug 2019 - Mar 2024

  Sr Process Analyst - Risk & Compliance

  Work experience• Reviewed various access management and related agreements to identify potential risks and mitigation strategies.• Employed strong analytical skills to successfully design and implement control based on various KPI parameters to improve risk control and mitigation.• Designing and reviewing various CSA (control self-assessment) forms to measure the compliance of the controls• Investigated allegations to check validity and recommend actions to minimize risk.• Additionally worked on various Exemption Management projects and Catalogue Management process Projects and achievements• Managed on boarding new Vendor access management project using various access managements standards e.g. SSO/non SSO access, RBAC access, Segregation of environment policy, segregation of Duties standards.• Implemented new SOX controls in IT domain for various access management parameters e.g. User access review, Approvers review, new access controls etc.• Designing control frequency and monitoring methods to stay one step ahead in audit reviews • Designed multiple dashboard in collaboration with stakeholders to keep five core identity products — (IGA, Privileged Access Management, Application Access Governance, Third-Party Access Governance and Data Access Governance) under proper vigilance• Exclusively worked on various Automation projects to assist the implementation of various Access Management controls. Show less