Sarah Still

Experience

• 

  Rainbow Center for Communicative Disorders

  Feb 2008 - May 2012

  Paraprofessional
• 

  Xceligent

  Aug 2012 - Dec 2017

  Product and Training Specialist/ Account Manager

  Virtual training of brokers, other clients, and internal personnel on the utilization of 15+ complex platforms including but not limited to STDB(Pictometry, ESRI BAO, ArcGIS, RiskMeter Online, and Database USA.), Salesforce, Zendesk, multiple CRMs, Xceligent's CDX, Commercial Search, and other various data feeds . Liaison between departments. Troubleshooting platform issues, submitting bug reports to the development team, and updating clients on all ETA of resolutions. On boarding new clients by giving access rights, processing payments, and updating contracts. Provided in person corporate trainings, and assisted in monitoring procedures for all departments. Developed enhancements requests for new platform features. Assisted in setting up data feed to client websites. Performed collection calls, reconciled billing, and audited contracts. Maintained broker relations, ran reports, and assisted in other customer support tasks. Performed daily customer service calls and was a regular weekly top performer for most resolved tickets. Specialized in specific laws and regulations based on state associations, and developed billing procedures for the largest client association, MNCAR. Show less

• 

  STDB -The Site To Do Business For Commercial Real Estate Professionals

  Mar 2015 - Sept 2017

  Customer Care Representative

  ✓ Train members on STDB system - Including Pictometry, ESRI BAO, ArcGIS, RiskMeter Online, and Database USA.✓ Set up CCIM Chapter Training's for STDB.✓ Make sure clients are aware of all of our services and happy with the subscription they have.✓ Resolve customer complaints via ticketing system, phone, email, mail, and/or social media.

• 

  "Stay-at-Home Parent"​ Investing in the Character of Future Generations

  Dec 2017 - Sept 2021

  Homemaker

  Raised 2 children while pregnant and maintained part-time college enrollment. Homeschooled two children while raising a baby boy. Taught daughter to read and do simple math before the age of 5 and created personalized teaching methods to educate middle school aged son with learning disability. Maintained financial spreadsheets, made weekly lesson plans, and organized daily activities and outings. Learned and implemented new cooking techniques and recipes into daily living.

• 

  Take Command

  Sept 2021 - Oct 2024

  As a Client Success Manager I work with key accounts in strategically to ensure we are meeting their ICHRA goals, advise on best practices, and provide a high-level overview of their current account.This can include going over financial reports, enrollment status overview, driving and managing renewal conversations, consulting on improvements on the clients ICHRA design, and understanding where opportunities exist to drive increased adoption by the employees. As a Seasonal Operations Specialist I help employees choose and enroll in a plan for their company's Health Reimbursement Arrangement using the Take Command platform. I work to ensure each employee's health expenses are compliant for reimbursements and are within the guidelines for their company's HRA requirements. Triaging issues, chat support, and market research are also large aspects of daily work.

  • Client Success Manager

    Feb 2022 - Oct 2024

  • Seasonal Operations Specialist

    Sept 2021 - Feb 2022
• 

  Benefitbay®

  Oct 2024 - now

  Senior Client Success Manager

  As a Client Success Manager I work with key accounts to strategically ensure we are meeting their ICHRA goals, advise on best practices, and provide a high-level overview of their current account.This can include going over financial reports, enrollment status overview, driving and managing renewal conversations, consulting on improvements on the clients ICHRA design, and understanding where opportunities exist to drive increased adoption by the employees.