Rachel Huffman

Experience

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  Nashville Songwriters Association International

  May 2013 - May 2014

  Member Services

  Served as initial point of contact for all member and customer interactionsProvided customer support for online systems and membershipAssisted in company event planning

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  High Brow Brew

  Jul 2014 - Jul 2016

  Barista and Inventory Manager

  Assisted in the training and education of new employees.Managed all retail and consumable goods inventory.Served in all shift work roles, providing hand-crafted beverages and excellent customer service to all patrons.

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  Dose Nashville

  Jun 2016 - Feb 2020

  General Manager

  Grew sales 15% year over year by-Implementing new social media strategies-Improving employee training, supervision, and retention-Improving customer service strategies Directed all human resources functions for a staff of 43-Created new processes for and executed all hiring, onboarding, and disciplining-Oversees all workers comp and insurance claims-Creates and oversees training paths for all employees-Creates and maintains employee policies and handbooks-Develops companies organizational structure and keeps up with all role dutes and job descriptions-Installed and implements bi-annual employee reviewsEstablished and maintained relationships with food, beverage, and supply vendorsOrganized marketing efforts, vendor details, and day-of operations for special eventsServed in all shift work roles, as necessary Show less

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  YNAB

  Jul 2020 - now

  • Product Operations Specialist

    Jul 2022 - now

  • Product Support Specialist

    Jul 2020 - Jul 2022