Jessica Painter

Experience

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  BTG

  Oct 2001 - Nov 2004

  Project Manager

  ▪ Successfully Project Managed a large and complex Storage and Backup project for the public sector; managing multiple organisations to deliver a multi-vendor solution, 1 year in length; 6000 user site (£1m)▪ Rescued a derailed Infrastructure upgrade project for a multinational financial Institution (£1.2m).▪ Centralised all key corporate/ departmental content enabling enhanced knowledge management.▪ Implemented improved document management for all client facing documentation.▪ Reengineered Engagement methodology to achieve repeatable successful project delivery. Show less

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  Ratio One

  Nov 2004 - Aug 2005

  Programme Manager

  ▪ Reduced average project overrun from 95% to -2% by implementing controlled stage gates, task management and tracking, scope control and governance.▪ Managed team of six and introduced them to agile PRINCE2 methodology, encouraging collaboration and use of methodology with delivery team.

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  BTG

  Aug 2005 - Dec 2006

  Senior Project Manager

  ▪ Delivered a £1.5m storage and virtualized infrastructure project for Carmarthen County Council by managing complex activities from multiple third-party entities.▪ Saved a digital TV project for Islington Council in London by implementing project management practices and providing a central point of communication, resulting in project progressing beyond the pilot stage.

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  IBM

  Aug 2007 - Dec 2007

  Project Manager

  ▪ Rescued high profile £750,000 SharePoint implementation project impacting 10,000 users and 20 team members.▪ Effectively collaborated across various areas of IBM and DEFRA to cohesively progress project forward.

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  Macmillan Cancer Support

  Aug 2008 - Aug 2009

  SharePoint Project Manager

  ▪ Tapped for three-month contract to revive a SharePoint intranet project, defining project scope, £1m budget and timescales to successfully place project on track and regain confidence by all stakeholders.▪ Managed team of 15 in successfully launching company intranet, meeting forecast timescales and budget while delivering value for 10,000 globally dispersed users.

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  Intergen

  Feb 2010 - Dec 2012

  Led and mentored a diverse team of four comprised of project administrators, coordinators and managers.RESULTS:▪ Accountable for monthly revenue forecasting, ranging from $3m to $5m while overseeing financial reporting and monthly client invoicing.▪ Represented Auckland team at national PMO strategy meetings, leading adoption of tools and policies on local level, ensuring methodology was followed and improvements communicated. ▪ Directed a $1.2 million global sales CRM project requiring custom development, mobility, data integration and deployment across various time zones.▪ Led seven projects within a major bank portfolio, valued at $1.5 million.▪ Deployed a $500,000 integrated finance and CRM system for a major retailer, successfully rolling out to multiple remote locations requiring complex data migration from existing systems.

  • PMO Lead

    Sept 2010 - Dec 2012

  • Senior Project Manager

    Feb 2010 - Dec 2012
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  Regional Facilities Auckland

  Jun 2014 - Jun 2015

  Online Project Manager

  ▪ Revitalised a mission critical project by replacing an unqualified supplier and stabilising a live website.▪ Overhauled frontend of Auckland Conventions website by facilitating communication between two key suppliers, resulting in a usable frontend while maintaining existing SharePoint backend.▪ Managed procurement process to identify a SharePoint supplier capable of supporting existing platform while completing design, development and migration of remaining websites.

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  Regional Facilities Auckland

  Apr 2016 - Oct 2019

  Customer Experience Portfolio Manager

  Directed a team of six in managing a digital portfolio for seven landmark business units valued at over $4m.RESULTS:▪ Enabled over $5 million in online sales for the Auckland Zoo by enabling online services for purchasing tickets and memberships as well as bookings and online shopping.▪ Successfully replaced POS system for Auckland Live, positively impacting 6 major venues and 24 outlets with 73 registers, reducing staff training time from 3 weeks down to 3hrs.▪ Instrumental in launching three websites within three months following establishment of agile approach.▪ Built high performance team and recruited newly established positions, including Enterprise Product Manager, Product Owners, Business Analysts and Portfolio Coordinator. Show less

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  Air New Zealand

  Oct 2019 - Nov 2020

  • Overall accountability for delivery across the Digital Customer & Commercial Products portfolio valued at $20m.• Working across teams (Experience, Architecture, Apps & Dev, Finance, and the Business) to create Business cases, plan and manage a programme of work to deliver the roadmap and meet agreed KPIs and outcomes. • Responsible for financial management and reporting status and risks to senior stakeholders. • Facilitated Big Room Planning for FY21 to identify dependencies, elevate risk and enable resource capacity modelling. Presented the outcome back to Digital at the end of the day, sharing the plan for the next 6 months. • Implemented an agile approach to centralise 7 Product Managers backlogs to provide transparency across the portfolio, facilitate removal of impediments, create visibility of capacity constraints, and improve flow. • Facilitated team retros to encourage a team culture and a growth mindset that enabled continuous improvement. • Member of the Customer Products leadership team and Digital leadership group, working together to improve the team’s performance, culture, and ways of working. • Mentored several colleagues on agile ways of working and how to facilitate retrospectives including different ways to approach them dependent on the desired outcome and audience. Show less

  • Customer Products Programme Manager

    Feb 2020 - Nov 2020

  • Digital Delivery Lead

    Oct 2019 - Feb 2020
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  Countdown Supermarkets

  Jan 2021 - Nov 2021

  Delivery Lead
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  Trade Me

  Dec 2021 - now

  Uplift agile and product ownership, driving culture change and embedding best practice agile ways of working across TradeMe.

  • Agile Practise Lead

    Jun 2023 - now

  • Delivery Manager

    Dec 2021 - Jun 2023