Thamali Jayawardane

Experience

• 

  People's Leasing & Finance PLC

  Jan 2014 - Apr 2014

  Student Internship
• 

  People's Leasing & Finance PLC

  Mar 2016 - Aug 2023

  • Provided expert guidance to customers and resolved inquiries, achieving a 95% resolution rate.• Surpassed benchmarks, achieving a 20% increase in customer satisfaction and 15% faster inquiry response.• Boosted product knowledge, resulting in a 39% improvement in customer retention through cross-selling.• Foster open communication with other departments, ensuring cohesive operations and mutual support.• Ensured adherence to procedures, processes, systems, and controls to facilitate the efficient processing of transactions while optimizing service delivery and mitigating risk. Show less

  • Executive Administrative Assistant

    Mar 2021 - Aug 2023

  • Customer Service Representative

    Mar 2016 - Mar 2021
• 

  TORNADO BUILDING MAINTENANCE CORP

  Mar 2024 - now

  Service Coordinator- Team Lead

  • Prepared work schedules and assigned tasks, improving team efficiency by 30%.• Supervised and coordinated a team of cleaning staff to ensure high standards of cleanliness and hygiene.• Conducted regular inspections to maintain 100% compliance with health and safety regulations.• Trained new employees in cleaning techniques and safety protocols.• Maintained detailed records of cleaning schedules, inspections and staff performance.